Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Night Shift Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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This Level3 dedicated night shift support plan covers server management and unlimited helpdesk support for Level1 hosting support, service or control panel related Level2 technical issues and advanced server administration Level3 issues for the assigned hours. Availability of a vendor certified Level3 server administrator with solid experience and expertize offers advanced server operations such as server customization, proactive server monitoring, server migrations, server tweaking, service optimization, vulnerability resolution, kernel patching, abuse management, security implementations, backup management, resource scaling, infrastructure consultancy, network administration etc. along with helpdesk support with guaranteed 15 minutes response and one hour resolution time.
Each level3 admin in the team has in-depth knowledge in various hosting technologies such as cPanel, Plesk, DirectAdmin, Cloud, R1soft etc. and are quite efficient and productive during application support and vendor communications. Availability of highly competent technical support during night shifts provides better customer support experience and it makes the plan a popular one among large hosting companies and Data Centers.
If you have a steady flow of helpdesk tickets with an increasing share of Level2 and Level3 technical issues and has difficulties to manage the helpdesk during nights, then Level2 dedicated night shift support is the right choice. The plan offers the availability of a vendor certified Level2 server administrator with solid experience and expertize in performing various hosting related activities such as webserver administration, proactive server monitoring, server migration, webhosting control panel support, cPanel server administration, Plesk support, Advanced DA support, abuse management, security implementations, backup management, dc escalations etc. along with unlimited help desk support with a guaranteed response time of 15 minutes and resolution time of 3 hours.
Multiple communication channels such as email, chat, phone etc. enables you to be in direct and instant contact with assigned admin, especially during emergencies. Availability of quality transparent web hosting technical support during nights for unlimited number of servers makes 24/7 support a reality for your web hosting clients.
The plan offers Level1 dedicated night shift support for your web hosting requirements. The plan is the appropriate one if you wish to get the service for specific hours or shifts even though it doesn’t fall under the category night. Each admin under this plan is competent to deliver quality support in areas such as web hosting server administration, server monitoring, migrations, web hosting control panel support along with unlimited helpdesk support with guaranteed response time of 15 minutes and resolution time of 6 hours etc.
This shift support plan is effectively used by startup to medium sized web hosting companies for support during nights to ensure 24/7 support availability for their clients.
This four member level3 semi-dedicated technical support team provides 24/7 technical support, server management and server monitoring for all levels of webhosting issues. Each admin in this team is competent to manage majority of Level3 server management issues, escalated helpdesk tickets and emergency response to alerts received. The four member team with its dedicated nature of support ensures continuous availability of expert administrators around the clock.
The team will have all features of dedicated team, provided that the same team will be handling one more client of the same plan. This makes sharing of resources and hence the team is not an exclusive dedicated team. However the sharing of the team reduces the team costs per client significantly and hence it is highly cost effective for rapidly growing companies.
If you wish to deliver time bound quality support for unlimited number of web hosting technical issues, then Level2 Semi-dedicated technical support team is the right option. This semi-dedicated support team plan entitles you for unlimited help desk management, 24/7 server monitoring, instant messenger support, backup management, daily work report, shift roster availability, data migration, disaster recovery, direct communication with management, access to monthly QA report etc. at a highly reduced price.
Each Level2 web hosting server admin in this four member team posses professional certifications and are capable to handle all levels of technical issues such as basic Level1 technical issues, Level2 web hosting support and advanced Level3 server administration service with strict adherence to response time of 15 minutes and average resolution time of 3 hours. The plan provides expert solutions for different OSe such as Windows, Linux, FreeBSD and offers support for WebHosting servers with popular control panels such as cPanel, Plesk, DirectAdmin etc.
The plan with its highly desirable features such as better team co-ordination, instant multi-level communication, effective follow ups and cost effectiveness, becomes one of the most popular team plans across all segments of hosting industry.
A Level1 semi-dedicated technical support team provides services and features at par with a dedicated team such as 24×7 helpdesk management, guaranteed response and resolution time, daily work report, monthly shift roster, instant and direct communication channels etc. at a highly reduced price. Each admin in this four member semi-dedicated team is equipped with high level of professional expertize, experience and great customer service skills to deliver quality transparent web hosting support.
This Level1 semi-dedicated webhosting support team plan covers unlimited number of web hosting technical issues, proactive server monitoring, server administration, web hosting control panel support, Level2 web hosting support, emergency server management, data migration services, backup management etc. and it makes the plan a comprehensive, cost effective support plan for web hosting companies.
The plan is effectively used by medium to large sized commercial web hosting companies with an active and expanding client base.