Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Quasi Dedicated Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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Our Reseller Web hosting Live Chat support plan helps the resellers to make their clients more privileged by providing an option to communicate with them instantly. This is a Per Chat plan and is designed with core emphasis on its cost effectiveness so that even a startup reseller host too can utilize it for direct interaction with his clients.
Our chat operators are highly qualified and are efficient in managing various issues through chat with high level of professionalism and communication etiquettes. As its a per chat plan, you can avoid the overhead of monthly subscription and can scale it as and when required.
Moving to a Reseller Hosting is one of the most exciting steps towards your journey to a dedicated hosting company. However reseller web hosting help desk support can be expensive as the majority of the standard per ticket and per server plans are designed to deal with issues which requires advanced administrative level accesses and priced accordingly.
SupportSages being a pro startup company, has devised a reseller web hosting help desk support plan with due considerations about the cost implications and the nature of reseller hosting which can spread across servers and even hosting companies. This is a per ticket plan which enables you to purchase the desired quantity of tickets with a validity of one month at a highly reduced price and can use them whenever required.
The nature of the per ticket plan helps you to keep the costs under control while our strict adherence to the support quality ensures that your clients are better taken care of.
Expert Spam filter system to effectively monitor and manage bulk mailing requirements. It avoids spamming and hence keeps IP reputation issues to the minimal. It is highly used across all segments of webhosting and mail hosting servers.
The most crucial responsibility of any hosting company is data security and integrity. Continuous data availability can be at risk during situations such as HW failure, malware attacks, unauthorized access etc. Our backup management plans offer implementation of efficient backup solutions for your control panel enabled servers and for custom backup solutions such as R1soft.
Helpdesk is the convergence point of your clients with you. They approach you with their concerns, issues and vent out frustrations through helpdesk tickets. So its management has to be prompt, efficient and customer centric. Our Helpdesk support plans helps you to ensure expert and customer friendly helpdesk support with guaranteed response and resolution time.
This per server Helpdesk and Backup Management plan offers 24/7 helpdesk support and backup management on per server basis. The helpdesk support covers unlimited technical support for L1,L2 and L3 tickets with guaranteed response time. The backup management plan provides assistance for backup configuration, backup scheduling, backup generation and restoration using common backup tools or products.
Building a brand requires active involvement, time and perseverance. You might have ventured into web hosting business with great confidence in your server management skills and creative ideas to augment business growth. Sometimes, occasional hiccups can happen to the quality of customer support as you may be forced to devote more on server management and brand promotional activities.
Your occasional unavailability in the support channels such as helpdesk and live chat too can deter potential clients from buying your products. Customers are the reason for the existence of the business and their unhappiness will significantly affect your brand’s growth perspectives.
Our 24/7 Helpdesk and Live chat support plan offers 24/7 expert Helpdesk support and Live chat support with guaranteed response time. This is a per server plan which offers unlimited Helpdesk support for L1, L2 and L3 tickets and Live chat support for Sales,Technical and Product support at highly cost effective price.
Unlimited L1, L2 and L3 Helpdesk Ticket support
Unlimited domains per server
Guaranteed response time of 30 Minutes
Average Resolution time of 6 hours
Live Chat Support :-
Unlimited Level1 Technical Support
Unlimited Pre-Sales Support
Unlimited Product Support ( Basic Support Only)
Control Panels : cPanel, Plesk, DirectAdmin
Operating System : Linux
Best Suited For : WebHosting companies with rapidly growing client base with regular sales promotional activities.
Our Per Server helpdesk Support plans offer unlimited ticket support on server basis. Platinum plan is an all in one plan which offers all levels of technical support, server management, migration support, server monitoring and Live chat support. It provides unlimited level1, Level2 and level3 helpdesk support with guaranteed response and resolution with 24/7 support availability. The plan can be used for management of your VoIP or Game servers as well.
If you wish to have a competitive edge over your competitors through Live Chat Support along with quality helpdesk support, then this plan is highly irresistible.