Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Night Shift Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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Our Reseller Web hosting Live Chat support plan helps the resellers to make their clients more privileged by providing an option to communicate with them instantly. This is a Per Chat plan and is designed with core emphasis on its cost effectiveness so that even a startup reseller host too can utilize it for direct interaction with his clients.
Our chat operators are highly qualified and are efficient in managing various issues through chat with high level of professionalism and communication etiquettes. As its a per chat plan, you can avoid the overhead of monthly subscription and can scale it as and when required.
Moving to a Reseller Hosting is one of the most exciting steps towards your journey to a dedicated hosting company. However reseller web hosting help desk support can be expensive as the majority of the standard per ticket and per server plans are designed to deal with issues which requires advanced administrative level accesses and priced accordingly.
SupportSages being a pro startup company, has devised a reseller web hosting help desk support plan with due considerations about the cost implications and the nature of reseller hosting which can spread across servers and even hosting companies. This is a per ticket plan which enables you to purchase the desired quantity of tickets with a validity of one month at a highly reduced price and can use them whenever required.
The nature of the per ticket plan helps you to keep the costs under control while our strict adherence to the support quality ensures that your clients are better taken care of.
Expert Spam filter system to effectively monitor and manage bulk mailing requirements. It avoids spamming and hence keeps IP reputation issues to the minimal. It is highly used across all segments of webhosting and mail hosting servers.
The most crucial responsibility of any hosting company is data security and integrity. Continuous data availability can be at risk during situations such as HW failure, malware attacks, unauthorized access etc. Our backup management plans offer implementation of efficient backup solutions for your control panel enabled servers and for custom backup solutions such as R1soft.
Helpdesk is the convergence point of your clients with you. They approach you with their concerns, issues and vent out frustrations through helpdesk tickets. So its management has to be prompt, efficient and customer centric. Our Helpdesk support plans helps you to ensure expert and customer friendly helpdesk support with guaranteed response and resolution time.
This per server Helpdesk and Backup Management plan offers 24/7 helpdesk support and backup management on per server basis. The helpdesk support covers unlimited technical support for L1,L2 and L3 tickets with guaranteed response time. The backup management plan provides assistance for backup configuration, backup scheduling, backup generation and restoration using common backup tools or products.
Building a brand requires active involvement, time and perseverance. You might have ventured into web hosting business with great confidence in your server management skills and creative ideas to augment business growth. Sometimes, occasional hiccups can happen to the quality of customer support as you may be forced to devote more on server management and brand promotional activities.
Your occasional unavailability in the support channels such as helpdesk and live chat too can deter potential clients from buying your products. Customers are the reason for the existence of the business and their unhappiness will significantly affect your brand’s growth perspectives.
Our 24/7 Helpdesk and Live chat support plan offers 24/7 expert Helpdesk support and Live chat support with guaranteed response time. This is a per server plan which offers unlimited Helpdesk support for L1, L2 and L3 tickets and Live chat support for Sales,Technical and Product support at highly cost effective price.
Unlimited L1, L2 and L3 Helpdesk Ticket support
Unlimited domains per server
Guaranteed response time of 30 Minutes
Average Resolution time of 6 hours
Live Chat Support :-
Unlimited Level1 Technical Support
Unlimited Pre-Sales Support
Unlimited Product Support ( Basic Support Only)
Control Panels : cPanel, Plesk, DirectAdmin
Operating System : Linux
Best Suited For : WebHosting companies with rapidly growing client base with regular sales promotional activities.
Our Per Server helpdesk Support plans offer unlimited ticket support on server basis. Platinum plan is an all in one plan which offers all levels of technical support, server management, migration support, server monitoring and Live chat support. It provides unlimited level1, Level2 and level3 helpdesk support with guaranteed response and resolution with 24/7 support availability. The plan can be used for management of your VoIP or Game servers as well.
If you wish to have a competitive edge over your competitors through Live Chat Support along with quality helpdesk support, then this plan is highly irresistible.
Our Per Server helpdesk Support plans offer unlimited ticket support on server basis. The plan offers unlimited level1, Level2 and level3 helpdesk support with guaranteed response and resolution with 24/7 support availability. Helpdesk support for unlimited tickets and unlimited domains makes this plan highly cost effective for Webhosting servers enabled with or without hosting control panels. The plan can be used for management of your VoIP or Game servers as well.
Apart from Helpdesk Support, the plan also offers routine server management operations such as Server Monitoring, Basic server administration, Backup management, Account Migrations, Restorations and escalations to the software vendors or upstream providers.
If you are a start up and want to invest more on marketing and sales, then this plan would be an ideal choice.
Our Per Server helpdesk Support plans offer unlimited ticket support on server basis. Our basic plan, Silver offers unlimited level1, Level2 and level3 helpdesk support with guarenteed response and resolution with 24/7 support availability. Helpdesk support for unlimited tickets and unlimited domains makes this plan highly cost effective for budget Webhosting servers enabled with hosting control panels such as cPanel, Plesk, DirectAdmin etc.
If you are a webhost who is in need of frontline support to manage your busy helpdesk only,then this is a highly recommented one.
Webhosting account migrations are inevitable part of web hosting business. Such operations can be bit complex if the control panels involved are different. Due to the architecture difference, a DirectAdmin to cPanel migration is prone to create multiple compatibility issues. Hence the more time and expertize are required to rule out any compatibility issues to ensure smooth migration. Such migrations requires multiple levels of compatibility checks and post migration assistance, especially with more critical areas such as mails.
Our team of migration experts with their vast experience in performing thousands of complex migrations, performs the necessary preflight checks and preparations to avoid any sort of service interruption during DirectAdmin to cPanel account migrations. The plan also offers 24/7 webhosting and migration support for the specified time period for post migration assistance.
Proper planning, execution and post migration assistance etc. ensures a smooth DirectAdmin to cPanel migration experience with minimal or no downtime.