Per Ticket Plan
Per Server Plan
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Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Night Shift Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
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Webhosting account migrations are inevitable part of web hosting business. Such operations can be bit complex if the control panels involved are different. Due to the architecture difference, a DirectAdmin to cPanel migration is prone to create multiple compatibility issues. Hence the more time and expertize are required to rule out any compatibility issues to ensure smooth migration. Such migrations requires multiple levels of compatibility checks and post migration assistance, especially with more critical areas such as mails.
Our team of migration experts with their vast experience in performing thousands of complex migrations, performs the necessary preflight checks and preparations to avoid any sort of service interruption during DirectAdmin to cPanel account migrations. The plan also offers 24/7 webhosting and migration support for the specified time period for post migration assistance.
Proper planning, execution and post migration assistance etc. ensures a smooth DirectAdmin to cPanel migration experience with minimal or no downtime.
Store migrations such as Magento migrations can be complex due to its nature and volume of data involved. However migrations are unavoidable as better computing power is essential to provide a streamlined, trouble free experience to your customers.
We can help you to move your shop from one location to another web host or even within the webhost, from an addon domain to a separate new account.
Our Magento migration plan also covers
Due to the complex nature of E-com sites, proper planning is essential for store migrations like Magento migrations. We have a bunch of seasoned application migration experts who are competent to perform Magento migrations with minimal or zero service interruptions to your clients.
Post migration support for 7 days is available to resolve any issues related with the Magento migration.
All we need is your FTP, Database and also your magento admin details, in case there are any issues related to plugins popup. However control panel details, if available saves our time and helps in servicing you better.
Data security and data backup availability are critical for any organization. Our backup management plan supports all types of backup methodologies such as full backups, incremental backups, differential backup, mirror backup, Continuous data protection (CDP) and application driven backups like cPanel backups, Plesk backups, DA backups, R1soft backup etc.
The plan covers operations such as backup server setup, scheduling of backup, data encryption and verification of backups generated, backup agent software management, bandwidth monitoring, backup server security administration, remote backup setup, capacity planning for backup system etc. To ensure continuous data availability and reliability the plan offers regular manual monitoring and follow up of backup cron notifications, disk space verification checks, network performance analysis, access and privilege restrictions, backup server health evaluation etc.
Ability to include custom backups such a MySQL db, Mails, application data etc makes this affordable plan an essential one for those who values their customer’s data.
A team of dedicated server administrators assures 24/7 availability of experts for all levels of your server management requirements. Such a dedicated server administration team is constituted from a pool of seasoned administrators who are proficient in multiple OSes like Windows, Linux, FreeBSD, Solaris and has the skills to develop scripts using bash, sh, Perl, Python and Ruby.
Their expertize and experience in core server administration and web hosting support, makes them competent to handle all levels of escalated server issues. A dedicated server admin team is commonly used for advanced server administration operations like application and server setups, fail over and redundancy system management, basic and custom network administration, Server and network outage management, disaster recovery, resource scaling, infrastructure consultancy, kernel tweaking, security enhancements, server optimization, vulnerability identification and resolution etc.
Efficient server administration is the key element in uninterrupted service delivery and high server uptime. Server administrators achieve this through detailed requirement analysis and implementation of highly adaptable and efficient solutions. Our dedicated server administrator plan helps you to ensure complete and exclusive server management ( 8 hours * 5 days) at affordable rate.
Each dedicated server admin available in this plan is proficient in multiple operating systems such as Linux, Windows, FreeBSD, Solaris and are backed with years of solid experience in server administration and web hosting support. They have in depth knowledge and keen interest in task automation using common scripting languages such as bash, sh, Perl, Ruby, Python.
Availability of a dedicated admin can be used for advanced server administration operations like implementation and configuration of monitoring systems, custom application and server setups, fail over and redundancy system implementation, basic and custom network administration, Server and network outage management, disaster recovery, resource scaling, infrastructure consultancy, kernel tweaking, security enhancements, server optimization etc.
Migrations are essential for better resource availability. Server migrations to cloud plays a major role in ensuring high resource availability and server uptime. Our years of experience in performing server migrations across different platforms and expertize in various technologies helps us to perform physical to cloud server migration with essential features such as Ensured application compatibility ,No Data Loss etc.
We have high level of expertise in major cloud platforms such as Amazon Web services, Rack Cloud etc. to ensure zero or minimal down time and post migration assistance.
Moving your custom WordPress website to a new host can be a stressful experience, if not carried out properly. Team supportsages with its team of experienced WordPress migration experts assures you trouble free smooth migrations and post migration assistance for a specified period.
WordPress migration starts with initial configuration changes to reduce DNS propagation delay and involves steps such as backing up of WordPress files, database backup creation, copying of WordPress contents to the new server, Database and db user creation, wp-config.php file modification, restoring the database backup to the new db, change the site URL specified in the db, themes, plugins and other custom settings.
Common post migration support for issues such as WordPress login problems, theme issues, image/media upload issues etc. are covered for a specified period of time to ensure a smooth and trouble free migration.
/ Per Hour
Hourly server administration support plan is our most popular on demand server management plan. Here dedicated availability of a highly competent server administrator for your server administration tasks such as Operating system installation, Web Server management, DataBase server administration, Virtualization set up, Security auditing, Migrations, Kernel upgrades, Mail server management, Control panel installation, Spam & Abuse management, DNS server administration, Disaster Management, Hacked Server recovery, cyber forensics etc. is offered on hourly basis.
The plan provides unlimited support for all levels of issues for Linux, Windows, FreeBSD and Solaris servers. The ability to extend admin hours makes this plan a hot choice for advanced and time consuming server operations such as performance optimization, server customization, resource scaling, outage management, hacked server recovery, security tweaking etc.