Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Quasi Dedicated Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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Plesk installation is the first step towards equipping your web hosting company with the functionalities of a control panel for commercial web hosting. Installation of Plesk is relatively an easier task, but if you experience any issues during Plesk installation and configurations, the plan is the right one.
The plan provides our Plesk experts assistance in areas such as control panel configuration, access restrictions, basic service management, QMAIL, POSTFIX, firewall configurations etc. This Plesk support plan offers 24/7 availability of Plesk experts at an affordable rate.The plan is quite popular among start up hosting companies and managed hosting providers due to its cross platform compatibility and feasibility.
/ Per Account
Our Plesk account migration plan assists you with the migration of web hosting accounts, addon domains, reseller accounts, custom applications, databases, mails etc. from a Plesk server to another Plesk server. Detailed requirement analysis, proper planning, scheduling and expert execution ensures minimal or no downtime during live Plesk account migration.
Our team of Plesk migration experts perform various pre migration checks and takes necessary steps to avoid any compatibility issues due to version difference or custom settings across the Plesk servers involved. Efficient follow ups in the form of post migration assistance and immediate access to Plesk technical support team, assures a smooth and a low impact migration.
Parelles Plesk web hosting control panel with its support for Windows and Linux OSes, user friendliness and stability etc. is gaining popularity and is preferred across a large section of web hosting clients. Account migrations to Plesk servers are bit complex due to the application architecture difference and compatibility issues. It often acts as a hurdle for Plesk control panel enabled hosting companies to attract clients from other control panels.
Team SupportSages with its abundant experience in Plesk server administration ensures trouble free account migration to Plesk server from common control panels such as cPanel, DirectAdmin, Virtualmin, zPanel etc., though proper execution and limited post migration assistance to resolve any compatibility issues, which may creep in.
Migration of servers are routinely performed during Hardware failures, DataCentre migrations and capacity scaling operations. Such server migrations require replication of source sever applications and settings on the destination server to ensure proper functioning of websites and applications and are termed as Homogeneous Server Migrations. Plesk server migration involving same HardWare and Software constituents falls under the catergory of Homogeous Plesk server migrations.
Though Homogeneous Server Migrations of Plesk servers are relatively less problematic, it can bring out issues in various forms such as compatibility issues, network issues etc. Our Plesk server migration schema performs verification, installation and configuration of destination server parameters such as Plesk components availability, Plesk license activation, IP Migration, Plesk version compatibility, Mailman configuration, DB server settings, WebServer customization, Mail server tweaking, PHP setting etc. to make it ideal with the source server for a trouble free, smooth, low impact server migration.
Heterogeneous Plesk Server Migration plan is designed to perform account migrations to plesk servers from non Plesk servers. Migration of websites, applications and configuration settings of a non-Plesk server to a Plesk server are covered under this plan. Due to structural difference between the control panels and applications, such migrations are bit complex and requires post migration assistance for relatively extended periods than a homogeneous migration.
Our migration team is backed up with the readily availability of experienced Level3 admins in corresponding technologies and it enables them to carry out non-Plesk to Plesk migrations with minimal or no downtime and performance impacts.
SupportSages with its dedicated monitoring support team offers 24/7 Plesk server monitoring with instant response to the alerts around the clock at highly affordable price. Your server will be monitored (nagios based service monitoring) 24x7x365 every 2-30 minutes interval depending on the service priority and will be acted up on in response to the notification received.
Each Plesk server will be regularly monitored for host status, service availability, server load, mail queue, server resources, network status, bandwidth usage etc. and will be taken appropriate action upon notification. In addition to the specified monitoring parameters, we monitor and handle various application related issues notified though Plesk alert mails such as stalled processes, outdated applications, resource abuse alerts, failed operation alert etc. in a timely way.
Years of experience in handling wide range of Plesk servers and issues in varying complexities and requirements equips our Plesk support team to be highly competent for Plesk server management. Regardless of Linux or Windows based OSes and the versions, we can handle Plesk management as we do with any other control panels.
This exclusive 24/7 Plesk server management plan covers 24/7 Server Monitoring, Disaster Recovery, Unlimited Server Administration, Abuse management, server optimization, cluster setup, Plesk support etc. Our team of Plesk experts help you to effectively manage your web hosting servers through their proficient experience in Linux and Windows server administration and expertize in Web hosting support for Plesk servers.
If your Plesk edition is Web Host or Web Pro, you need a professional and experienced technical support team to do custom support. We offer transparent or white labeled Plesk helpdesk support for your web hosting clients through a team of professionals with in-depth knowledge in Plesk and web hosting support.
Availability of support for all levels of technical issues such as Level1 helpdesk support, Level2 web hosting support and advanced Level3 custom support with an assured response and resolution time is the key element of this plan. Expert and professional helpdesk support, 24/7 availability, cost effectiveness of per server plan etc. makes this plan quite popular among various segments of hosting business.
Our team of Plesk server administrators helps you to set up a secure and stable your Plesk webhosting server through implementation of initial Plesk server hardening and security practices. The team performs intial hardening for your Plesk webhosting serves through implementation of routine security features such as firewalls, access restrictions, kernel tweaking, intruder detection systems, brute force detection tools, regular root kit checks, malware detection system, Data encryption, mod_sec installation, mail server tweaking etc.. Management and administration of application vulnerability notifications and resolution process such as application upgrade, security patching, vulnerability sealing etc. too are covered under this plan.
Proper initial hardening keeps common security breaches at bay and helps you to assure good server performance and uninterrupted service delivery. With this plan subscription, be assured that your server issues are detected and resolved before it happens.