The plan primarily focuses the needs of the custom deployments with enterprise level Proxmox operations such as High Availability clusters, internal private networks etc. The support is restricted to the vendors and their custom set ups only. For eg. Let us assume that one of the VPSes on the node is used by your development team and it experiences issues, you can contact us through our helpdesk and we will work on it. But the support is not available for the issues of a website hosted on one of the resold VPSes, which is being used for commercial web hosting by the VPS owner.
The paln also offers management of your advanced Proxmox set ups such as HA Cluster, bridge networking, firewall configuration, antivirus installation, KVM and OpenVZ configuration for VE management etc. at highly affordable cost.