Technical assistance through 24/7 live chat support is quite popular and effective customer service practice. A  technical live chat  support team can handle Level1 technical issues and can perform escalations for advanced Level2 web hosting or Level3 server administration issues.

A technical chat support operator commonly deals with operations such as password reset, account suspension and activation, basic DNS issues, account level migrations, site availability issues, IP blocks, BandWidth issues, server access issues, server reboots, outage managements, cPanel issues, plesk issues, mail account setup, quota modifications, addon domain creation, site redirections, service availability etc. High level of technical competency, proficient communication skills and extensive knowledge about the hosting industry, makes the chat professional the right choice for live chat technical support.

Technical Live chat support is offered for all sections of web hosting for managing regular hosting issues and sporadic issues such as outages.

If you wish to provide instant 24/7 webhosting technical support to your clients, Live chat support is the right option. A dedicated live chat support plan may not be a feasible solution always. Our per chat technical support plan is quite popular among budding companies as the charging is only for the chats handled. Our team of live chat experts are quite competent in handling majority types of webhosting technical issues and are equipped with great communication skill.

Under this plan you can easily handle the emergencies such as outages, maintenances and migrations to keep the clients informed. Technical live chats are actively used during promotions along with sales chats as well. Sometimes our technical team can also come in handy to deal with pre-sales and post-sales queries as well.