Technical assistance through 24/7 live chat support is quite popular and effective customer service practice. A technical live chat support team can handle Level1 technical issues and can perform escalations for advanced Level2 web hosting or Level3 server administration issues.
A technical chat support operator commonly deals with operations such as password reset, account suspension and activation, basic DNS issues, account level migrations, site availability issues, IP blocks, BandWidth issues, server access issues, server reboots, outage managements, cPanel issues, plesk issues, mail account setup, quota modifications, addon domain creation, site redirections, service availability etc. High level of technical competency, proficient communication skills and extensive knowledge about the hosting industry, makes the chat professional the right choice for live chat technical support.
Technical Live chat support is offered for all sections of web hosting for managing regular hosting issues and sporadic issues such as outages.