Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Quasi Dedicated Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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If you wish to minimize service interruptions to your clients due to billing issues, then a billing chat support team is an essential one. Instant 24/7 assistance for billing operations such as invoice generation, invoice cancellation, service renewals, payment date extension, billing address modification, affiliate program activation, service reactivation, login reset, domain transfer, domain ownership change, domain renewal, package upgrade and downgrade, service cancellation, refunds etc. can be provided through Live chat support.
Each member in the live chat billing support team undergoes extensive training in various live chat systems with emphasis on quality customer support. Availability of custom training for your environments and policies enables these English proficient billing chat operators to provide truly transparent billing support for your clients.
The live chat team plan for billing also offers chat escalations, transfer of chats, multiple simultaneous chat support, promotional offer support, Level1 technical support etc. and has wide acceptance across various segments of web hosting industry.
A Semi-dedicated Sales team enhances business augmentation through instant conversion of inquiries to sales. This is a miniature of a dedicated billing or sales team with its 24/7 availability which helps the client to resolve billing or sales disputes and keeps service interruptions to the minimal possible levels. The only difference is that this five member team will be handling one or two additional teams as per the subscribed plan features. Sharing of the team gives a great financial advantages with out compromising the features of dedicated support. This team members are highly competent to offer focused customer support through common billing softwares such as WHMCS, Blesta, Parallels Plesk Billing, HostBill, ClientExec, Parallels Customer & Business Manager etc. with excellent customer service skills to enrich your client relationships and business.
Apart from billing and sales helpdesk support, the team also provides instantaneous chat support as well. The ability to mold the team in accordance to your requirements through custom policy training, direct access to hired chat admin through live chat, ability to handle both sales and billing issues, cost effectiveness of shared team etc. makes this plan one of the most feasible dedicated billing and sales support team plans.
Shared live chat support team plan provides dedicated 24/7 unlimited live chat support for the clients at a highly affordable rate. Such a live chat support team consists of four live chat admins who are specially trained for efficient customer communication through instant live chats. You may also provide custom training to the live chat team so that they can provide transparent live chat support identical to a dedicated chat support team. The team is competent to handle majority of Sales/Billing and technical issues with high level of professionalism.
This live chat support team is highly cost effective as it blends the quality of dedicated live chat support with the feasibility of shared team. Here the team is shared between clients of different time zone to reduce the possibility of simultaneously busy chat queues. The chat professionals work at par with a dedicated chat operator and the delivery quality often makes you forget about the shared nature of the team.
Availability of 24/7 Live chat support for sales operations is quite convenient for clients and gives better ROI. Instant access to 24/7 sales support agents are available at a very much affordable price through this per chat support for sales/billing/product plan. This is a 24/7 live chat support plan which can be effectively used for sales/billing/ Product promotional activities during halloween, Black Friday, thanksgiving, cyber monday, Independence Day etc.
Immediate and instant access to the billing department helps the clients to avoid service interruptions and helps to maintain cordial and mutually beneficial relationships. Professional training in billing chat support, proficiency in popular billing softwares, ability to perform common billing operations such as invoicing, account creation, service activation etc, makes the plan one of the most popular per chat support plan for billing support.
Our per chat product support plan ensures 24/7 availability of chat support professional for your product support. Under this per chat product support plan, the vendor can give custom training for the product promotions and product support to deliver quality product chat support without any quality deviations. The plan is actively used for the support of products belonging to categories like ERP packages, HR portals, Shopping carts, Media Templates, Custom Applications, SAAS based software support etc.