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Technical assistance through 24/7 live chat support is quite popular and effective customer service practice. A technical live chat support team can handle Level1 technical issues and can perform escalations for advanced Level2 web hosting or Level3 server administration issues.
A technical chat support operator commonly deals with operations such as password reset, account suspension and activation, basic DNS issues, account level migrations, site availability issues, IP blocks, BandWidth issues, server access issues, server reboots, outage managements, cPanel issues, plesk issues, mail account setup, quota modifications, addon domain creation, site redirections, service availability etc. High level of technical competency, proficient communication skills and extensive knowledge about the hosting industry, makes the chat professional the right choice for live chat technical support.
Technical Live chat support is offered for all sections of web hosting for managing regular hosting issues and sporadic issues such as outages.
Instant access and 24/7 availability of a sales staff will help the client to get clear and elaborated guidance towards purchase of a product. Our sales chat support team can help with product promotions such as shared hosting, reseller hosting, semi-dedicated servers, VPS hosting, dedicated servers, SSL certificates, dedicated IPs, bulk signups etc. They can also assist you with the choice of server and server locations based on the loading speed.
Each admin in the sales chat support team is capable to handle multiple chats at the same time and can perform chat escalations or transfers whenever required. Induction of custom training for client requirements and policies equips the sales operator to provide highly competent transparent sales chat support.
The sales operators are capable to provide Level1 technical support and are proficient in operation of different payment methods such us Bitcoin, Credit card, PayPal, Alipay etc. The plan has significant takes during promotional activities and festival offers such as halloween, thanksgiving day, cyber monday etc.