A team of dedicated server administrators assures 24/7 availability of experts for all levels of your server management requirements. Such a dedicated server administration team is constituted from a pool of seasoned administrators who are proficient in multiple OSes like Windows, Linux, FreeBSD, Solaris and has the skills to develop scripts using bash, sh, Perl, Python and Ruby.

Their expertize and experience in core server administration and web hosting support, makes them competent to handle all levels of escalated server issues. A dedicated server admin team is commonly used for advanced server administration operations like application and server setups, fail over and redundancy system management, basic and custom network administration, Server and network outage management, disaster recovery, resource scaling, infrastructure consultancy, kernel tweaking, security enhancements, server optimization, vulnerability identification and resolution etc.

The plan offers you a five member team with proper training in Billing and Sales handling with high level of communication and customer service skills. Availability of such highly trained and skilled admins helps you to deliver truly competent 24/7 transparent sales and billing helpdesk management and live chat support without any quality deviations. Such a dedicated sales team can contribute to your business growth through active sales promotions and order processing.

A dedicated billing support team assists your clients with management of billing issues to avoid service interruptions and keeps them happy. Each admin in this category are proficient in common billing softwares such as as WHMCS, Blesta, ClientExec, AWBS, Plesk Billing and has the capability to handle sales queries and chats as well.

Instant access to the hired sales operator through chat, daily work report, On call facility, provision for custom training etc. converts this plan to a comprehensive sales support plan for hosting companies with active promotions and client base.

This four member level3 semi-dedicated technical support team provides 24/7 technical support, server management and server monitoring for all levels of webhosting issues. Each admin in this team is competent to manage majority of Level3 server management issues, escalated helpdesk tickets and emergency response to alerts received. The four member team with its dedicated nature of support ensures continuous availability of expert administrators around the clock.

The team will have all features of dedicated team, provided that the same team will be handling one more client of the same plan. This makes sharing of resources and hence the team is not an exclusive dedicated team. However the sharing of the team reduces the team costs per client significantly and hence it is highly cost effective for rapidly growing companies.

If you wish to deliver time bound quality support for unlimited number of web hosting technical issues, then Level2 Semi-dedicated technical support team is the right option. This semi-dedicated support team plan entitles you for unlimited help desk management, 24/7 server monitoring, instant messenger support, backup management, daily work report, shift roster availability, data migration, disaster recovery, direct communication with management, access to monthly QA report etc. at a highly reduced price.

Each Level2 web hosting server admin in this four member team posses professional certifications and are capable to handle all levels of technical issues such as basic Level1 technical issues, Level2 web hosting support and advanced Level3 server administration service with strict adherence to response time of 15 minutes and average resolution time of 3 hours. The plan provides expert solutions for different OSe such as Windows, Linux, FreeBSD and offers support for WebHosting servers with popular control panels such as cPanel, Plesk, DirectAdmin etc.

The plan with its highly desirable features such as better team co-ordination, instant multi-level communication, effective follow ups and cost effectiveness, becomes one of the most popular team plans across all segments of hosting industry.

A Level3 dedicated technical support team ensures 24/7 availability of industry certified experienced professionals to provide complete help desk support, server monitoring and server administration for your web hosting servers. Each Level3 admin in this four member dedicated web hosting support team has proven expertize and experience in areas such as web hosting support, advanced server management,  server migrations,  recovery operations , disaster management, network management, security operations,infrastructure consultancy, resource scaling, hack detection, server customization, service optimization etc.

This dedicated web hosting support team plan provides 24/7 transparent web hosting support for Level1 technical support, Level2 web hosting support, Level3 server administration with guaranteed response time of 15 minutes and average resolution time of one hour. Such a dedicated team entitles you for dedicated communication channels such as instant chat with the dedicated admin, direct access to management, regular shift work reports, shift roster availability,VPN connectivity, monthly quality assurance reports etc.

Availability of highly competent server administrators makes this plan one of the popular choices for Data Center support and NOC operations.

This level2 dedicated technical support team ensures 24/7 availability of industry certified server administrators to provide complete help desk support, server monitoring and server administration for your web hosting servers. Each Level2 admin in this four member dedicated team has proven expertize and experience in areas such as web hosting support, server administration,customer support, server migrations, server recovery, disaster management etc.

Such a dedicated team enables you to provide  Helpdesk support, Level2 web hosting support, Level3 server administration with guaranteed response time of 15 minutes and average resolution time of 3 hours. A dedicated team entitles you for dedicated communication channels such as instant chat with the dedicated admin, direct access to management, regular shift work reports, shift roster availability, monthly quality assurance reports on request etc.

This feature rich dedicated hosting support team plan offers great flexibility and is quite popular among small to medium sized companies.

A Level1 dedicated technical support team ensures 24/7 availability of industry certified server administrators to provide complete help desk support, server monitoring and server administration for your web hosting servers. This four member Level1 dedicated technical support team with its core competency in web hosting support, server administration and communication skills, enables you to provide 24/7 transparent web hosting server support at affordable price.

This dedicated support team plan offers 24/7 support for basic technical support, Level2 web hosting issue management, server support with guaranteed response time of 15 minutes and average resolution time of 6 hours. A dedicated team entitles you for dedicated communication channels such as instant chat communication with the dedicated admin, direct access to management, regular shift work reports, shift roster availability, monthly quality assurance reports on request etc..

This dedicated hosting support team plan offers great flexibility in terms of features and prices and is quite popular among startups, shared and reseller hosting companies.