A Level3 dedicated technical support team ensures 24/7 availability of industry certified experienced professionals to provide complete help desk support, server monitoring and server administration for your web hosting servers. Each Level3 admin in this four member dedicated web hosting support team has proven expertize and experience in areas such as web hosting support, advanced server management, server migrations, recovery operations , disaster management, network management, security operations,infrastructure consultancy, resource scaling, hack detection, server customization, service optimization etc.
This dedicated web hosting support team plan provides 24/7 transparent web hosting support for Level1 technical support, Level2 web hosting support, Level3 server administration with guaranteed response time of 15 minutes and average resolution time of one hour. Such a dedicated team entitles you for dedicated communication channels such as instant chat with the dedicated admin, direct access to management, regular shift work reports, shift roster availability,VPN connectivity, monthly quality assurance reports etc.
Availability of highly competent server administrators makes this plan one of the popular choices for Data Center support and NOC operations.