If your Plesk edition is Web Host or Web Pro, you need a professional and experienced technical support team to do custom support. We offer transparent or white labeled Plesk helpdesk support for your web hosting clients through a team of professionals with in-depth knowledge in Plesk and web hosting support.

Availability of support for all levels of technical issues such as Level1 helpdesk support, Level2 web hosting support and advanced Level3 custom support with an assured response and resolution time is the key element of this plan. Expert and professional helpdesk support, 24/7 availability, cost effectiveness of per server plan etc. makes this plan quite popular among various segments of hosting business.

A  Level1 semi-dedicated technical support team provides services and features at par with a dedicated team such as 24×7 helpdesk management, guaranteed response and resolution time, daily work report, monthly shift roster, instant and direct communication channels etc. at a highly reduced price. Each admin in this four member semi-dedicated team is equipped with high level of professional expertize, experience and great customer service skills to deliver quality transparent web hosting support.

This Level1 semi-dedicated webhosting support team plan covers unlimited number of web hosting technical issues, proactive server monitoring, server administration, web hosting control panel support, Level2 web hosting support, emergency server management, data migration services, backup management etc. and it makes the plan a comprehensive, cost effective support plan for web hosting companies.

The plan is effectively used by medium to large sized commercial web hosting companies with an active and expanding client base.