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Technical assistance through 24/7 live chat support is quite popular and effective customer service practice. A technical live chat support team can handle Level1 technical issues and can perform escalations for advanced Level2 web hosting or Level3 server administration issues.
A technical chat support operator commonly deals with operations such as password reset, account suspension and activation, basic DNS issues, account level migrations, site availability issues, IP blocks, BandWidth issues, server access issues, server reboots, outage managements, cPanel issues, plesk issues, mail account setup, quota modifications, addon domain creation, site redirections, service availability etc. High level of technical competency, proficient communication skills and extensive knowledge about the hosting industry, makes the chat professional the right choice for live chat technical support.
Technical Live chat support is offered for all sections of web hosting for managing regular hosting issues and sporadic issues such as outages.
If you wish to have a dedicated level1 server administrator, who works exclusively for you, then “Hire a Soldier” plan is the apt one. Each admin available under this remote dedicated staffing plan posses sufficient exposure to various web hosting technologies, good knowledge in common operating systems like Linux, Windows, FreeBSD, ability to develop scripts along with extensive training for web hosting support and helpdesk administration.
A hired dedicated admin can be given custom training for your requirements and are competent to handle Level1 technical issues, Level2 hosting issues and basic server administration. The plan is widely opted for dedicated frontline help desk support, server monitoring, server reboots, account migration, control panel administration, issue escalations etc. Availability of features such as shift reports, dedicated communication channels provide better control over the activities of the hired admin and enables them to have supervised learning.