This Level3 dedicated night shift support plan covers server management and unlimited helpdesk support for Level1 hosting support, service or control panel related Level2 technical issues and advanced server administration Level3 issues for the assigned hours. Availability of a vendor certified Level3 server administrator with solid experience and expertize offers advanced server operations such as server customization, proactive server monitoring, server migrations, server tweaking, service optimization, vulnerability resolution, kernel patching, abuse management, security implementations, backup management, resource scaling, infrastructure consultancy, network administration etc. along with helpdesk support with guaranteed 15 minutes response and one hour resolution time.

Each level3 admin in the team has in-depth knowledge in various hosting technologies such as cPanel, Plesk, DirectAdmin, Cloud, R1soft etc. and are quite efficient and productive during application support and vendor communications. Availability of highly competent technical support during night shifts provides better customer support experience and it makes the plan a popular one among large hosting companies and Data Centers.

A  webhosting technical helpdesk will have different type of issues with varying complexity levels. There are situations where the basic support team fails to resolve an issue and needs expert assistance. Our advanced helpdesk support plan offers experienced server administrators involvement with such level3 issues.

Level 3 admin performs more sophisticated operations and handles escalated issues compared to Level 1 and Level 2 techs. Each L3 tech posses excellent trouble shooting and analytical skills. They stay tuned with the industry changes and it helps them to take informed decisions whenever required.

Besides having the ability to deploy solutions to new problems, a Level 3 tech with SupportSages has technical expertise  for solving difficult issues for 99% of issues. They are second most in our organization, because we have a Level 3 escalation team also available who has more than or an average of 7+ years of experience in the web hosting industry.