Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Night Shift Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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If you wish to deliver time bound quality support for unlimited number of web hosting technical issues, then Level2 Semi-dedicated technical support team is the right option. This semi-dedicated support team plan entitles you for unlimited help desk management, 24/7 server monitoring, instant messenger support, backup management, daily work report, shift roster availability, data migration, disaster recovery, direct communication with management, access to monthly QA report etc. at a highly reduced price.
Each Level2 web hosting server admin in this four member team posses professional certifications and are capable to handle all levels of technical issues such as basic Level1 technical issues, Level2 web hosting support and advanced Level3 server administration service with strict adherence to response time of 15 minutes and average resolution time of 3 hours. The plan provides expert solutions for different OSe such as Windows, Linux, FreeBSD and offers support for WebHosting servers with popular control panels such as cPanel, Plesk, DirectAdmin etc.
The plan with its highly desirable features such as better team co-ordination, instant multi-level communication, effective follow ups and cost effectiveness, becomes one of the most popular team plans across all segments of hosting industry.
A Level1 semi-dedicated technical support team provides services and features at par with a dedicated team such as 24×7 helpdesk management, guaranteed response and resolution time, daily work report, monthly shift roster, instant and direct communication channels etc. at a highly reduced price. Each admin in this four member semi-dedicated team is equipped with high level of professional expertize, experience and great customer service skills to deliver quality transparent web hosting support.
This Level1 semi-dedicated webhosting support team plan covers unlimited number of web hosting technical issues, proactive server monitoring, server administration, web hosting control panel support, Level2 web hosting support, emergency server management, data migration services, backup management etc. and it makes the plan a comprehensive, cost effective support plan for web hosting companies.
The plan is effectively used by medium to large sized commercial web hosting companies with an active and expanding client base.
A Level1 dedicated technical support team ensures 24/7 availability of industry certified server administrators to provide complete help desk support, server monitoring and server administration for your web hosting servers. This four member Level1 dedicated technical support team with its core competency in web hosting support, server administration and communication skills, enables you to provide 24/7 transparent web hosting server support at affordable price.
This dedicated support team plan offers 24/7 support for basic technical support, Level2 web hosting issue management, server support with guaranteed response time of 15 minutes and average resolution time of 6 hours. A dedicated team entitles you for dedicated communication channels such as instant chat communication with the dedicated admin, direct access to management, regular shift work reports, shift roster availability, monthly quality assurance reports on request etc..
This dedicated hosting support team plan offers great flexibility in terms of features and prices and is quite popular among startups, shared and reseller hosting companies.
Monitor your web and application servers, database server, file servers, FTP servers, mail servers and so forth. We use Nagios, a proven open source monitoring application for monitoring. We start from watching your servers’ port 80, to see whether the webserver is down and start it.
In our advanced monitoring services, we actually dig deeper to find out the root cause and instead of simply monitoring the port 80, we actually look for the strings in your website or application to ensure that the expected website is what you are seeing and not simply a “Memory Out of Exception”.
Complete node management with more emphasis on core operation such as node setup, hypervisor installation, node and VPS monitoring, VPS template creation, IP management, Hardware Node administration, Resource Management, firewall installation & configuration etc. makes this plan stand out from other node management plans. Apart from these, the plan also covers routine VPS operations such as Applying Patches and Updates, VPS creation and Management, data migration etc.
Availability of highly efficient virtualization experts, unlimited server administration hours, unlimited VPS management inside the node etc. makes this plan quite appealing and assures you peace of mind through delivery of highly optimized VPS nodes with high uptime.
Reactive server monitoring provides immediate resolution to the problems occurred in a monitored server. The server will be monitored 24x7x365 and in the case of server or service issues, we login to the server and fix the issues and performs server reboot, if it is necessary. Issues require further investigation and follow ups will be escalated to the server admin for detailed analysis and resolution.
Reactive monitoring is commonly used for continuous monitoring of server parameters and services such as Network Connectivity, Bandwidth Usage, Disk space usage, Memory usage, server load, web server status, mail server status, FTP server availability, Database server status etc. The plan provides one hour free server administrator service, which is widely used for operations such as application patching, vulnerability resolution, basic security implementation, securing applications, malware detection, server tweaking, application security enhancement etc.
Sleep well at night, knowing your servers and your customers are in safe hands
Our proactive server monitoring team focuses on the prevention of, as well as immediate response to, service interruptions, before it actually occurs. This is accomplished by utilizing a robust set system and network level monitoring tools to constantly ensure your server’s optimal performance through early detection of problems.
The team performs regular monitoring for issues such as application vulnerabilities, security breaches, network performance, resource abuses, DOS, DDOS, malware attacks, hacks and resolves them in a timely manner. The plan includes 5 hours of free system administrator time and it can effectively used for implementing preventive measures such as
application patching, software updates, custom recompilation, firewall configuration, performance optimization, vulnerability scanning and resolution, securing web server, tweaking mail server, exploit scanning, abuse management etc.
Monitoring team in coordination with technical support and system administration team, identifies and resolves the issues in a timely manner, even before the client becomes aware of the problem.