This Level3 dedicated night shift support plan covers server management and unlimited helpdesk support for Level1 hosting support, service or control panel related Level2 technical issues and advanced server administration Level3 issues for the assigned hours. Availability of a vendor certified Level3 server administrator with solid experience and expertize offers advanced server operations such as server customization, proactive server monitoring, server migrations, server tweaking, service optimization, vulnerability resolution, kernel patching, abuse management, security implementations, backup management, resource scaling, infrastructure consultancy, network administration etc. along with helpdesk support with guaranteed 15 minutes response and one hour resolution time.

Each level3 admin in the team has in-depth knowledge in various hosting technologies such as cPanel, Plesk, DirectAdmin, Cloud, R1soft etc. and are quite efficient and productive during application support and vendor communications. Availability of highly competent technical support during night shifts provides better customer support experience and it makes the plan a popular one among large hosting companies and Data Centers.

If you have a steady flow of helpdesk tickets with an increasing share of Level2 and Level3 technical issues and has difficulties to manage the helpdesk during nights, then Level2 dedicated night shift support is the right choice. The plan offers the availability of a vendor certified Level2 server administrator with solid experience and expertize in performing various hosting related activities such as webserver administration, proactive server monitoring, server migration, webhosting control panel support, cPanel server administration, Plesk support, Advanced DA support, abuse management, security implementations, backup management, dc escalations etc. along with unlimited help desk support with a guaranteed response time of 15 minutes and resolution time of 3 hours.

Multiple communication channels such as email, chat, phone etc. enables you to be in direct and instant contact with assigned admin, especially during emergencies. Availability of quality transparent web hosting technical support during nights for unlimited number of servers makes 24/7 support a reality for your web hosting clients.

The plan offers Level1 dedicated night shift support for your web hosting requirements. The plan is the appropriate one if you wish to get the service for specific hours or shifts even though it doesn’t fall under the category night.  Each admin under this plan is competent to deliver quality  support in areas such as web hosting server administration, server monitoring, migrations, web hosting control panel support along with unlimited helpdesk support with guaranteed response time of 15 minutes and resolution time of 6 hours etc.

This shift support plan is effectively used by startup to medium sized web hosting companies for support during nights to ensure 24/7 support availability for their clients.

Dedicated live chat support is one of the key aspects of good customer support. Our hire-a-livechat support operator/agent plan provides dedicated live chat support professional availability during assigned hours of the day for your customer support. You may give custom training on your organization requirements to enable them for more adaptive, responsive and dedicated unlimited live chat support. You can use the dedicated chat operator for technical, Sales and billing support.

By default, this unlimited live chat support plan is of semi-dedicated support nature. Sharing of admin reduces the costs significantly and gives you the availability of a live chat support professional, 8 hours a day for 5 days a week at affordable price.

This semi-dedicated live chat operator  plan is commonly used for regular night shift live chat support, week end live chat customer support and for chat support during vacation and holidays. The plan can also be effectively utilized for promotional chat support, emergency live chat support etc.