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The plan offers you a five member team with proper training in Billing and Sales handling with high level of communication and customer service skills. Availability of such highly trained and skilled admins helps you to deliver truly competent 24/7 transparent sales and billing helpdesk management and live chat support without any quality deviations. Such a dedicated sales team can contribute to your business growth through active sales promotions and order processing.
A dedicated billing support team assists your clients with management of billing issues to avoid service interruptions and keeps them happy. Each admin in this category are proficient in common billing softwares such as as WHMCS, Blesta, ClientExec, AWBS, Plesk Billing and has the capability to handle sales queries and chats as well.
Instant access to the hired sales operator through chat, daily work report, On call facility, provision for custom training etc. converts this plan to a comprehensive sales support plan for hosting companies with active promotions and client base.
A Semi-dedicated Sales team enhances business augmentation through instant conversion of inquiries to sales. This is a miniature of a dedicated billing or sales team with its 24/7 availability which helps the client to resolve billing or sales disputes and keeps service interruptions to the minimal possible levels. The only difference is that this five member team will be handling one or two additional teams as per the subscribed plan features. Sharing of the team gives a great financial advantages with out compromising the features of dedicated support. This team members are highly competent to offer focused customer support through common billing softwares such as WHMCS, Blesta, Parallels Plesk Billing, HostBill, ClientExec, Parallels Customer & Business Manager etc. with excellent customer service skills to enrich your client relationships and business.
Apart from billing and sales helpdesk support, the team also provides instantaneous chat support as well. The ability to mold the team in accordance to your requirements through custom policy training, direct access to hired chat admin through live chat, ability to handle both sales and billing issues, cost effectiveness of shared team etc. makes this plan one of the most feasible dedicated billing and sales support team plans.