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A Semi-dedicated Sales team enhances business augmentation through instant conversion of inquiries to sales. This is a miniature of a dedicated billing or sales team with its 24/7 availability which helps the client to resolve billing or sales disputes and keeps service interruptions to the minimal possible levels. The only difference is that this five member team will be handling one or two additional teams as per the subscribed plan features. Sharing of the team gives a great financial advantages with out compromising the features of dedicated support. This team members are highly competent to offer focused customer support through common billing softwares such as WHMCS, Blesta, Parallels Plesk Billing, HostBill, ClientExec, Parallels Customer & Business Manager etc. with excellent customer service skills to enrich your client relationships and business.
Apart from billing and sales helpdesk support, the team also provides instantaneous chat support as well. The ability to mold the team in accordance to your requirements through custom policy training, direct access to hired chat admin through live chat, ability to handle both sales and billing issues, cost effectiveness of shared team etc. makes this plan one of the most feasible dedicated billing and sales support team plans.
If you wish to deliver time bound quality support for unlimited number of web hosting technical issues, then Level2 Semi-dedicated technical support team is the right option. This semi-dedicated support team plan entitles you for unlimited help desk management, 24/7 server monitoring, instant messenger support, backup management, daily work report, shift roster availability, data migration, disaster recovery, direct communication with management, access to monthly QA report etc. at a highly reduced price.
Each Level2 web hosting server admin in this four member team posses professional certifications and are capable to handle all levels of technical issues such as basic Level1 technical issues, Level2 web hosting support and advanced Level3 server administration service with strict adherence to response time of 15 minutes and average resolution time of 3 hours. The plan provides expert solutions for different OSe such as Windows, Linux, FreeBSD and offers support for WebHosting servers with popular control panels such as cPanel, Plesk, DirectAdmin etc.
The plan with its highly desirable features such as better team co-ordination, instant multi-level communication, effective follow ups and cost effectiveness, becomes one of the most popular team plans across all segments of hosting industry.