Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Quasi Dedicated Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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Our 24/7 DirectAdmin server management includes 24/7 Server Monitoring, Disaster Recovery, Unlimited Server Administration Time, Unlimited Administration Tickets and various DirectAdmin related tasks (eg: theme installation, installation of third party plugins, basic server optimization) you would like us to do i!
Proficient experience in Linux server administration and web hosting support, in-depth knowledge in web hosting industry requirements, expertize in DirectAdmin control panel etc. equips our DirectAdmin experts help you to effectively manage your web hosting servers through proper customization and optimization of DA servers and services.
Years of experience in custom implementation and management of InterWorx servers enables us to offer and deliver highly competent InterWorx server management around the clock without any performance glitch. Our team has extensive knowledge in InterWorx server administration acquired through efficient management of a wide range of InterWorx servers and issues with varying scales and requirements.
This exclusive 24/7 InterWorx server management plan covers 24/7 Server Monitoring, Disaster Recovery, Unlimited Server Administration, Abuse management, server optimization,InterWorx support etc. Our InterWorx experts help you to effectively manage your web hosting servers through their proficient experience and expertize in Web hosting support for InterWorx servers.
Years of experience in handling wide range of Plesk servers and issues in varying complexities and requirements equips our Plesk support team to be highly competent for Plesk server management. Regardless of Linux or Windows based OSes and the versions, we can handle Plesk management as we do with any other control panels.
This exclusive 24/7 Plesk server management plan covers 24/7 Server Monitoring, Disaster Recovery, Unlimited Server Administration, Abuse management, server optimization, cluster setup, Plesk support etc. Our team of Plesk experts help you to effectively manage your web hosting servers through their proficient experience in Linux and Windows server administration and expertize in Web hosting support for Plesk servers.
SupportSages offers exclusive 24/7 cPanel server management plan which covers 24/7 Server Monitoring, Disaster Recovery, Unlimited Server Administration, Unlimited Administration Tickets, server optimization, cluster setup, cPanel support etc. Our team of cPanel experts help you to effectively manage your web hosting servers through their proficient experience in Linux server administration and web hosting support.
The team with their in depth knowledge in web hosting industry requirements equips you for niche markets and purposes through proper customization and optimization of cPanel servers and services. Unlimited server administration support, 24/7 availability of cPanel experts, efficient communication with cPanel support etc. makes this plan highly cost effective and productive web hosting server management plan for cPanel servers.
A team of dedicated server administrators assures 24/7 availability of experts for all levels of your server management requirements. Such a dedicated server administration team is constituted from a pool of seasoned administrators who are proficient in multiple OSes like Windows, Linux, FreeBSD, Solaris and has the skills to develop scripts using bash, sh, Perl, Python and Ruby.
Their expertize and experience in core server administration and web hosting support, makes them competent to handle all levels of escalated server issues. A dedicated server admin team is commonly used for advanced server administration operations like application and server setups, fail over and redundancy system management, basic and custom network administration, Server and network outage management, disaster recovery, resource scaling, infrastructure consultancy, kernel tweaking, security enhancements, server optimization, vulnerability identification and resolution etc.
Efficient server administration is the key element in uninterrupted service delivery and high server uptime. Server administrators achieve this through detailed requirement analysis and implementation of highly adaptable and efficient solutions. Our dedicated server administrator plan helps you to ensure complete and exclusive server management ( 8 hours * 5 days) at affordable rate.
Each dedicated server admin available in this plan is proficient in multiple operating systems such as Linux, Windows, FreeBSD, Solaris and are backed with years of solid experience in server administration and web hosting support. They have in depth knowledge and keen interest in task automation using common scripting languages such as bash, sh, Perl, Ruby, Python.
Availability of a dedicated admin can be used for advanced server administration operations like implementation and configuration of monitoring systems, custom application and server setups, fail over and redundancy system implementation, basic and custom network administration, Server and network outage management, disaster recovery, resource scaling, infrastructure consultancy, kernel tweaking, security enhancements, server optimization etc.
This custom made cPanel server administration plan provides complete and expert Linux server administration for cPanel servers at affordable price. All our Linux server administrators posses professional certifications in Linux and are trained for web hosting server support. Admins available under this plan also posses cPanel certifications, which assures their proficiency and expertize in carrying out cPanel related operations.
The admins perform advanced cPanel web hosting server administration operations such as cPanel installation and configuration, cPanel DNS cluster setup, MySQL server optimization, cPanel Server hardening, cPanel server Migrations, unlimited cPanel admin hours, Server Monitoring, cPanel server tweaking, service ssl management, security enhancement and customization, cPanel security audit, Apache-Nginx reverse proxy setup, Varnish Cache Installation, CloudLinux and CageFS implementation etc. Their expertize in cPanel systems help them to communicate with the cPanel support team in an effective and accurate way for improved resolution time.
The plan offers Level1 dedicated night shift support for your web hosting requirements. The plan is the appropriate one if you wish to get the service for specific hours or shifts even though it doesn’t fall under the category night. Each admin under this plan is competent to deliver quality support in areas such as web hosting server administration, server monitoring, migrations, web hosting control panel support along with unlimited helpdesk support with guaranteed response time of 15 minutes and resolution time of 6 hours etc.
This shift support plan is effectively used by startup to medium sized web hosting companies for support during nights to ensure 24/7 support availability for their clients.
A webhosting technical helpdesk will have different type of issues with varying complexity levels. There are situations where the basic support team fails to resolve an issue and needs expert assistance. Our advanced helpdesk support plan offers experienced server administrators involvement with such level3 issues.
Level 3 admin performs more sophisticated operations and handles escalated issues compared to Level 1 and Level 2 techs. Each L3 tech posses excellent trouble shooting and analytical skills. They stay tuned with the industry changes and it helps them to take informed decisions whenever required.
Besides having the ability to deploy solutions to new problems, a Level 3 tech with SupportSages has technical expertise for solving difficult issues for 99% of issues. They are second most in our organization, because we have a Level 3 escalation team also available who has more than or an average of 7+ years of experience in the web hosting industry.