SupportSages with its dedicated monitoring support team offers 24/7 Plesk server monitoring with instant response to the  alerts around the clock at highly affordable price. Your server will be monitored (nagios based service monitoring) 24x7x365 every 2-30 minutes interval depending on the service priority and will be acted up on in response to the notification received.

Each Plesk server will be regularly monitored for host status, service availability, server load, mail queue, server resources, network status, bandwidth usage etc. and will be taken appropriate action upon notification. In addition to the specified monitoring parameters, we monitor and handle various application related issues notified though Plesk alert mails such as stalled processes, outdated applications, resource abuse alerts, failed operation alert etc. in a timely way.

Reactive server monitoring provides immediate resolution to the problems occurred in a monitored server. The server will be monitored 24x7x365 and in the case of server or service issues, we login to the server and fix the issues and performs server reboot, if it is necessary. Issues require further investigation and follow ups will be escalated to the server admin for detailed analysis and resolution.

Reactive monitoring is commonly used for continuous monitoring of server parameters and services such as Network Connectivity, Bandwidth Usage, Disk space usage, Memory usage, server load, web server status, mail server status, FTP server availability, Database server status etc. The plan provides one hour free server administrator service, which is widely used for operations such as application patching, vulnerability resolution, basic security implementation, securing applications, malware detection, server tweaking, application security enhancement etc.

Sleep well at night, knowing your servers and your customers are in safe hands

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Our proactive server monitoring team focuses on the prevention of, as well as immediate response to, service interruptions, before it actually occurs. This is accomplished by utilizing a robust set system and network level monitoring tools to constantly ensure your server’s optimal performance through early detection of problems.

The team performs regular monitoring for issues such as application vulnerabilities, security breaches, network performance, resource abuses, DOS, DDOS, malware attacks, hacks and resolves them in a timely manner. The plan includes 5 hours of free system administrator time and it can effectively used for implementing preventive measures such as
application patching, software updates, custom recompilation, firewall configuration, performance optimization, vulnerability scanning and resolution, securing web server, tweaking mail server, exploit scanning, abuse management etc.

Monitoring team in coordination with technical support and system administration team, identifies and resolves the issues in a timely manner, even before the client becomes aware of the problem.