Plesk – 24/7 Helpdesk Support
If your Plesk edition is Web Host or Web Pro, you need a professional and experienced technical support team to do custom support. We offer transparent or white labeled Plesk helpdesk support for your web hosting clients through a team of professionals with in-depth knowledge in Plesk and web hosting support.
Availability of support for all levels of technical issues such as Level1 helpdesk support, Level2 web hosting support and advanced Level3 custom support with an assured response and resolution time is the key element of this plan. Expert and professional helpdesk support, 24/7 availability, cost effectiveness of per server plan etc. makes this plan quite popular among various segments of hosting business.
InterWorx – 24/7 Helpdesk Support
We offer transparent or white labeled InterWorx helpdesk support for your web hosting clients through a team of professionals with in-depth knowledge in InterWorx servers and web hosting support. Their core competency in InterWorx server administration, trouble shooting and excellent customer support skills makes this plan one of the most popular yet cost effective unlimited helpdesk support plan
The plan offers support for all levels of InterWorx technical issues such as Level1 helpdesk support, Level2 web hosting support and advanced Level3 server administration support with guaranteed response and resolution time.
Semi-Dedicated Team – Technical – Sangha
A Level1 semi-dedicated technical support team provides services and features at par with a dedicated team such as 24×7 helpdesk management, guaranteed response and resolution time, daily work report, monthly shift roster, instant and direct communication channels etc. at a highly reduced price. Each admin in this four member semi-dedicated team is equipped with high level of professional expertize, experience and great customer service skills to deliver quality transparent web hosting support.
This Level1 semi-dedicated webhosting support team plan covers unlimited number of web hosting technical issues, proactive server monitoring, server administration, web hosting control panel support, Level2 web hosting support, emergency server management, data migration services, backup management etc. and it makes the plan a comprehensive, cost effective support plan for web hosting companies.
The plan is effectively used by medium to large sized commercial web hosting companies with an active and expanding client base.
Dedicated Team – Technical – Sages
This level2 dedicated technical support team ensures 24/7 availability of industry certified server administrators to provide complete help desk support, server monitoring and server administration for your web hosting servers. Each Level2 admin in this four member dedicated team has proven expertize and experience in areas such as web hosting support, server administration,customer support, server migrations, server recovery, disaster management etc.
Such a dedicated team enables you to provide Helpdesk support, Level2 web hosting support, Level3 server administration with guaranteed response time of 15 minutes and average resolution time of 3 hours. A dedicated team entitles you for dedicated communication channels such as instant chat with the dedicated admin, direct access to management, regular shift work reports, shift roster availability, monthly quality assurance reports on request etc.
This feature rich dedicated hosting support team plan offers great flexibility and is quite popular among small to medium sized companies.
Dedicated Team – Technical -Monks
A Level1 dedicated technical support team ensures 24/7 availability of industry certified server administrators to provide complete help desk support, server monitoring and server administration for your web hosting servers. This four member Level1 dedicated technical support team with its core competency in web hosting support, server administration and communication skills, enables you to provide 24/7 transparent web hosting server support at affordable price.
This dedicated support team plan offers 24/7 support for basic technical support, Level2 web hosting issue management, server support with guaranteed response time of 15 minutes and average resolution time of 6 hours. A dedicated team entitles you for dedicated communication channels such as instant chat communication with the dedicated admin, direct access to management, regular shift work reports, shift roster availability, monthly quality assurance reports on request etc..
This dedicated hosting support team plan offers great flexibility in terms of features and prices and is quite popular among startups, shared and reseller hosting companies.
Per Chat Support – Technical
If you wish to provide instant 24/7 webhosting technical support to your clients, Live chat support is the right option. A dedicated live chat support plan may not be a feasible solution always. Our per chat technical support plan is quite popular among budding companies as the charging is only for the chats handled. Our team of live chat experts are quite competent in handling majority types of webhosting technical issues and are equipped with great communication skill.
Under this plan you can easily handle the emergencies such as outages, maintenances and migrations to keep the clients informed. Technical live chats are actively used during promotions along with sales chats as well. Sometimes our technical team can also come in handy to deal with pre-sales and post-sales queries as well.
Technical Support- VoIP / Game Servers
This per server technical Support plan for VoIP/Game servers provides unlimited helpdesk and technical support for all levels of issues.This per- server game server technical support plan offers unlimited helpdesk support for game servers with and without control panel. Technical support for common game hosting control panels such as SwiftPanel, GameCP, TCAdmin, Mintpanel etc are covered for both Windows and Linux versions.
The plan also provides unlimited technical support for VoIP servers which includes video streaming servers with or without control panels. This VoIP technical support plan features such as guaranteed response time, transparent support, basic pre sales handling etc. makes the plan more attractive than per ticket VoIP/Game server support plans.
Technical Support – Web Hosting Servers
This per server WebHosting server technical support plan provides 24/7 helpdesk support for unlimited number of tickets on server basis. The plan covers Linux and Windows webhosting servers without control panels.
The plan offers unlimited Level1 technical support, Level2 webhosting support, Level3 web server support with guaranteed response and resolution time. If you have limited number of webhosting servers with relatively high number of support tickets, the plan is the right one. The plan offers transparent helpdesk support with basic pre-sales handling as well.
VPS Support – Personal
If you are enthusiastic about webhosting but still not ventured into commercial webhosting industry, then this per VPS personal VPS support plan is the right one for you. Majority of websites hosted on such personal VPS hosting should be of non-commercial or personal websites in nature. Since majority of VPS support plans are designed to address commercial VPS support, startup hosting companies finds it bit expensive and deter them into entering commercial web hosting.
Our custom made VPS support plan for personal VPS hosting support provides webhosting and VPS technical support, VPS server monitoring and live chat support at affordable price. Cost effectiveness of this per vps support plan makes it popular for charity organization website support, support for community websites, Alumni group websites etc.