If you are concerned about the validity and lapse of unused chats, then this exclusive addon from SupportSages can help you. Live chat carry forward addon provides you the option to extent the validity of unused chats. By default chats purchased under per chat plans  for technical support or sales/billing/product support plans will get lapsed after 30 days. If you wish to reactivate such lapsed chats, you can easily perform it through this addon.

The option to carry forward the chats or extend the validity of chats, without any restrictions for the number of instances makes it more profitable and economical. The addon with its ability to reclaim the unused chats makes this the most popular addon we offer among per chat live chat support plans.

You may order live chat packs in bulk and let it carry forward using this addon until the pack is used up in full! We leave it to your hands to do the maths

If you are already subscribed to our per ticket plans, there are possibilities for tickets being unused even after the validity period of one month. This can happen, if the purchased volume of tickets is beyond the actual requirement. By default each ticket will have a life span of 30 days and in the event of such unused tickets you can reactivate them for one more month through this ticket carry forward addon.

Ticket Carry Forwarding enables you to carry forward any left over tickets to the next month for a nominal subscription fee. Judicious usage of this addon would empower a startup webhosting or product based company, to substantially reduce the support costs.

Help Desk Support – Level 3