Level 1 Helpdesk Support plan is ideal for those who needs a frontline support for the technical, billing, sales or for all the helpdesk support you require. This is a basic helpdesk support plan, where the scope of webhosting helpdesk support is limited with the basic level of access. The issues in Level1 category often doesn’t require much trouble shooting skills or proficiency in advanced server administration.

If you are a product based company and would like to have a 24/7 helpdesk support for your product, then this is the plan you could opt for. This widely used for providing instant support and for selective escalation for the level 2 and level3 queus for better resource management and straemlined delivery.