Level 0 Helpdesk Support plan is ideal for resellers who purchase reseller hosting from bigger web hosting providers and gone beyond one man show or needs a 24/7 frontline support for the technical, billing, sales. This per ticket based support is ideal for those providers who resell other big players product where, we, as a support partner for you, liaison between your upstream host and your customers. Do note that we won’t simple copy paste the upstream’s reply, but will modify their replies accordingly.
This is a basic helpdesk support plan, where the scope of webhosting helpdesk support is limited with the basic level of access. The issues in Level 0 category often doesn’t require much trouble shooting skills or proficiency in advanced server administration. Highest level of troubleshooting will be at an admin interface which your upstream provider may or may not provide.
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