Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Quasi Dedicated Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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The most crucial responsibility of any hosting company is data security and integrity. Continuous data availability can be at risk during situations such as HW failure, malware attacks, unauthorized access etc. Our backup management plans offer implementation of efficient backup solutions for your control panel enabled servers and for custom backup solutions such as R1soft.
Helpdesk is the convergence point of your clients with you. They approach you with their concerns, issues and vent out frustrations through helpdesk tickets. So its management has to be prompt, efficient and customer centric. Our Helpdesk support plans helps you to ensure expert and customer friendly helpdesk support with guaranteed response and resolution time.
This per server Helpdesk and Backup Management plan offers 24/7 helpdesk support and backup management on per server basis. The helpdesk support covers unlimited technical support for L1,L2 and L3 tickets with guaranteed response time. The backup management plan provides assistance for backup configuration, backup scheduling, backup generation and restoration using common backup tools or products.
Building a brand requires active involvement, time and perseverance. You might have ventured into web hosting business with great confidence in your server management skills and creative ideas to augment business growth. Sometimes, occasional hiccups can happen to the quality of customer support as you may be forced to devote more on server management and brand promotional activities.
Your occasional unavailability in the support channels such as helpdesk and live chat too can deter potential clients from buying your products. Customers are the reason for the existence of the business and their unhappiness will significantly affect your brand’s growth perspectives.
Our 24/7 Helpdesk and Live chat support plan offers 24/7 expert Helpdesk support and Live chat support with guaranteed response time. This is a per server plan which offers unlimited Helpdesk support for L1, L2 and L3 tickets and Live chat support for Sales,Technical and Product support at highly cost effective price.
Unlimited L1, L2 and L3 Helpdesk Ticket support
Unlimited domains per server
Guaranteed response time of 30 Minutes
Average Resolution time of 6 hours
Live Chat Support :-
Unlimited Level1 Technical Support
Unlimited Pre-Sales Support
Unlimited Product Support ( Basic Support Only)
Control Panels : cPanel, Plesk, DirectAdmin
Operating System : Linux
Best Suited For : WebHosting companies with rapidly growing client base with regular sales promotional activities.
Our Per Server helpdesk Support plans offer unlimited ticket support on server basis. Platinum plan is an all in one plan which offers all levels of technical support, server management, migration support, server monitoring and Live chat support. It provides unlimited level1, Level2 and level3 helpdesk support with guaranteed response and resolution with 24/7 support availability. The plan can be used for management of your VoIP or Game servers as well.
If you wish to have a competitive edge over your competitors through Live Chat Support along with quality helpdesk support, then this plan is highly irresistible.
Our Per Server helpdesk Support plans offer unlimited ticket support on server basis. The plan offers unlimited level1, Level2 and level3 helpdesk support with guaranteed response and resolution with 24/7 support availability. Helpdesk support for unlimited tickets and unlimited domains makes this plan highly cost effective for Webhosting servers enabled with or without hosting control panels. The plan can be used for management of your VoIP or Game servers as well.
Apart from Helpdesk Support, the plan also offers routine server management operations such as Server Monitoring, Basic server administration, Backup management, Account Migrations, Restorations and escalations to the software vendors or upstream providers.
If you are a start up and want to invest more on marketing and sales, then this plan would be an ideal choice.
Our Per Server helpdesk Support plans offer unlimited ticket support on server basis. Our basic plan, Silver offers unlimited level1, Level2 and level3 helpdesk support with guarenteed response and resolution with 24/7 support availability. Helpdesk support for unlimited tickets and unlimited domains makes this plan highly cost effective for budget Webhosting servers enabled with hosting control panels such as cPanel, Plesk, DirectAdmin etc.
If you are a webhost who is in need of frontline support to manage your busy helpdesk only,then this is a highly recommented one.
Webhosting account migrations are inevitable part of web hosting business. Such operations can be bit complex if the control panels involved are different. Due to the architecture difference, a DirectAdmin to cPanel migration is prone to create multiple compatibility issues. Hence the more time and expertize are required to rule out any compatibility issues to ensure smooth migration. Such migrations requires multiple levels of compatibility checks and post migration assistance, especially with more critical areas such as mails.
Our team of migration experts with their vast experience in performing thousands of complex migrations, performs the necessary preflight checks and preparations to avoid any sort of service interruption during DirectAdmin to cPanel account migrations. The plan also offers 24/7 webhosting and migration support for the specified time period for post migration assistance.
Proper planning, execution and post migration assistance etc. ensures a smooth DirectAdmin to cPanel migration experience with minimal or no downtime.
Store migrations such as Magento migrations can be complex due to its nature and volume of data involved. However migrations are unavoidable as better computing power is essential to provide a streamlined, trouble free experience to your customers.
We can help you to move your shop from one location to another web host or even within the webhost, from an addon domain to a separate new account.
Our Magento migration plan also covers
Due to the complex nature of E-com sites, proper planning is essential for store migrations like Magento migrations. We have a bunch of seasoned application migration experts who are competent to perform Magento migrations with minimal or zero service interruptions to your clients.
Post migration support for 7 days is available to resolve any issues related with the Magento migration.
All we need is your FTP, Database and also your magento admin details, in case there are any issues related to plugins popup. However control panel details, if available saves our time and helps in servicing you better.
ZPanel is a free and complete web hosting control panel for Microsoft® Windows™ and POSIX (Linux, UNIX and MacOSX) based servers. If you experience any issues with installation and setting up of ZPanel control panel, you can opt for our ZPanel installation plan. ZPanel installation is quite straight forward but some times you may need assistance with configuration or customization of ZPanel and where the plan comes handy.
The software utilizes other free or open-source software to provide a ‘license’ free, cost effective solution. ZPanel flawlessly integrates with MySQL, hMailServer (on Windows), Posfix (on Linux etc.) and Filezilla (on Windows) or ProFTPd (on Linux etc.)
This 24/7 ZPanel installation support plan helps you with installation, configurations, customization, performance tuning, optimization and updates of ZPanel at affordable price.
Migration of webhosting accounts are essential during various stages of webhosting business. Our ZPanel migration plan covers migration of hosting accounts, addon domains, reseller account, custom application data between ZPanel webhosting servers. Proper analysis, planning, scheduling and expert execution ensures minimal or no downtime during live ZPanel account migrations.
Our ZPanel migration support team is available 24/7 for emergency operations such as server migrations during outages. Our migration schema ensures trouble free migrations and post migration assistance for a specified period of time.
Be assured that @SupportSages, the data migrations are done with minimum or even zero downtime.