Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Quasi Dedicated Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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Our Per Server helpdesk Support plans offer unlimited ticket support on server basis. The plan offers unlimited level1, Level2 and level3 helpdesk support with guaranteed response and resolution with 24/7 support availability. Helpdesk support for unlimited tickets and unlimited domains makes this plan highly cost effective for Webhosting servers enabled with or without hosting control panels. The plan can be used for management of your VoIP or Game servers as well.
Apart from Helpdesk Support, the plan also offers routine server management operations such as Server Monitoring, Basic server administration, Backup management, Account Migrations, Restorations and escalations to the software vendors or upstream providers.
If you are a start up and want to invest more on marketing and sales, then this plan would be an ideal choice.
Our Per Server helpdesk Support plans offer unlimited ticket support on server basis. Our basic plan, Silver offers unlimited level1, Level2 and level3 helpdesk support with guarenteed response and resolution with 24/7 support availability. Helpdesk support for unlimited tickets and unlimited domains makes this plan highly cost effective for budget Webhosting servers enabled with hosting control panels such as cPanel, Plesk, DirectAdmin etc.
If you are a webhost who is in need of frontline support to manage your busy helpdesk only,then this is a highly recommented one.
Webhosting account migrations are inevitable part of web hosting business. Such operations can be bit complex if the control panels involved are different. Due to the architecture difference, a DirectAdmin to cPanel migration is prone to create multiple compatibility issues. Hence the more time and expertize are required to rule out any compatibility issues to ensure smooth migration. Such migrations requires multiple levels of compatibility checks and post migration assistance, especially with more critical areas such as mails.
Our team of migration experts with their vast experience in performing thousands of complex migrations, performs the necessary preflight checks and preparations to avoid any sort of service interruption during DirectAdmin to cPanel account migrations. The plan also offers 24/7 webhosting and migration support for the specified time period for post migration assistance.
Proper planning, execution and post migration assistance etc. ensures a smooth DirectAdmin to cPanel migration experience with minimal or no downtime.
Store migrations such as Magento migrations can be complex due to its nature and volume of data involved. However migrations are unavoidable as better computing power is essential to provide a streamlined, trouble free experience to your customers.
We can help you to move your shop from one location to another web host or even within the webhost, from an addon domain to a separate new account.
Our Magento migration plan also covers
Due to the complex nature of E-com sites, proper planning is essential for store migrations like Magento migrations. We have a bunch of seasoned application migration experts who are competent to perform Magento migrations with minimal or zero service interruptions to your clients.
Post migration support for 7 days is available to resolve any issues related with the Magento migration.
All we need is your FTP, Database and also your magento admin details, in case there are any issues related to plugins popup. However control panel details, if available saves our time and helps in servicing you better.
ZPanel is a free and complete web hosting control panel for Microsoft® Windows™ and POSIX (Linux, UNIX and MacOSX) based servers. If you experience any issues with installation and setting up of ZPanel control panel, you can opt for our ZPanel installation plan. ZPanel installation is quite straight forward but some times you may need assistance with configuration or customization of ZPanel and where the plan comes handy.
The software utilizes other free or open-source software to provide a ‘license’ free, cost effective solution. ZPanel flawlessly integrates with MySQL, hMailServer (on Windows), Posfix (on Linux etc.) and Filezilla (on Windows) or ProFTPd (on Linux etc.)
This 24/7 ZPanel installation support plan helps you with installation, configurations, customization, performance tuning, optimization and updates of ZPanel at affordable price.
Migration of webhosting accounts are essential during various stages of webhosting business. Our ZPanel migration plan covers migration of hosting accounts, addon domains, reseller account, custom application data between ZPanel webhosting servers. Proper analysis, planning, scheduling and expert execution ensures minimal or no downtime during live ZPanel account migrations.
Our ZPanel migration support team is available 24/7 for emergency operations such as server migrations during outages. Our migration schema ensures trouble free migrations and post migration assistance for a specified period of time.
Be assured that @SupportSages, the data migrations are done with minimum or even zero downtime.
Migrations across different control panels are bit complex than a straight migration and are often carried out in multiple stages. Account operations such as non-ZPanel to ZPanel migrations are vulnerable for various compatibility issues due to the structural difference of applications and hence requires post migration assistance to ensure a trouble free migration.
Our team of migration experts with their proficiency in multiple control panels and wide experience in carrying out complex migrations, provides expert assistance for migrations from popular control panels to ZPanel servers with minimal or no downtime and compatibility issues. Post migration support for any issues which may arise due to the non-ZPanle to ZPanel migrations is provided for a period of seven days as well.
The plan provides our expert assistance for DirectAdmin installation and setting up of DirectAdmin control panel for your web hosting servers. It covers the following aspects of Directadmin or DA server configuration such as cluster set ups, service management, basic server optimization, network configuration, ssl management, security implementations and enhancements, backup configurations etc. at affordable price.
This exclusive DirectAdmin installation support plan is widely used for instant server provisioning by managed web hosting server providers due to its 24/7 availability for server setups. Competitive pricing and 24/7 availability of DA experts, makes this plan one of the most popular DirectAdmin technical support plans for all levels of webhosting companies.
/ Per Account
Our migration team’s core competency in directadmin account migration with minimal or no downtime without any service interruptions gives us confidence to offer free migrations for up to 10 accounts. The team is quite competent to carry out complex migrations which includes custom settings or applications.
Our DirectAdmin migration support team is available 24/7 for emergency migration operations such as bulk account migrations during outages, DC switching etc. We follow our time tested migration schema, which performs various checks and evaluations during multiple stages of the process to ensure a trouble free, smooth migration experience. The plan also offers post migration assistance for a seven day period to resolve any issues which may arise as part of the migration.