Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Quasi Dedicated Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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VPS security involves management of VPS node security, individual VPS security, vulnerability management and network abuse management. Our VPS server hardening addon assists you with installation and configuration of common security measures such as firewalls, IPtables, CSF, ssh tweaking, application security, access restrictions, intrusion detection systems, bfd, chkrootkit, lfd, mod_sec, maldet etc. for your VPSes.
Implementation of the necessary security measures for the VPS makes it more robust and competent to effectively handle various security threats during its operation. Our team of virtualization experts, backed with solid support from our Web Abuse Specialist Team, is capable to performs intrinsic VPS security operations such as VPS security audit, VPS firewall customizations and VPS vulnerability resolutions for your VPS servers as and when required..
This VPS server security hardening addon plan is widely used for regular management of VPS server abuses such as spamming, spoofing, Phishing etc.
VPSes are more vulnerable for service interruptions due to resource sharing and it makes regular monitoring an inevitable and essential one. Our VPS server monitoring addon offers regular 24/7 VPS monitoring for resource and service availability and takes preventive steps to avoid any service issues. Continuous and regular VPS monitoring helps you to identify and resolve VPS service interruptions, VPS resource availability, VPS abuse management, VPS performance issues and VPS infrastructure scaling in a real time manner.
Immediate and instant access to the virtualization experts on the floor enables the VPS server monitoring team to perform proper escalations and get the issues resolved quickly. VPS monitoring is quite popular among VPS hosting companies due to its high cost effectiveness
If you are concerned about the validity and lapse of unused chats, then this exclusive addon from SupportSages can help you. Live chat carry forward addon provides you the option to extent the validity of unused chats. By default chats purchased under per chat plans for technical support or sales/billing/product support plans will get lapsed after 30 days. If you wish to reactivate such lapsed chats, you can easily perform it through this addon.
The option to carry forward the chats or extend the validity of chats, without any restrictions for the number of instances makes it more profitable and economical. The addon with its ability to reclaim the unused chats makes this the most popular addon we offer among per chat live chat support plans.
You may order live chat packs in bulk and let it carry forward using this addon until the pack is used up in full! We leave it to your hands to do the maths
Monitor your web and application servers, database server, file servers, FTP servers, mail servers and so forth. We use Nagios, a proven open source monitoring application for monitoring. We start from watching your servers’ port 80, to see whether the webserver is down and start it.
In our advanced monitoring services, we actually dig deeper to find out the root cause and instead of simply monitoring the port 80, we actually look for the strings in your website or application to ensure that the expected website is what you are seeing and not simply a “Memory Out of Exception”.
If you don’t have Live Chat in your website, it is high time you implement one. Live chat support is convenient for your customers and cuts down your overall expenses. Not only that, a properly handled Livechat will help you increase sales.
For a product based support, our team would require an initial training but afterwards, even training the new staffs you addon wouldn’t require any extra effort. Only the new product updates and news needs to be communicated to us and the rest is all taken care of!
WebHosting Live Chat support, whether it be billing, sales or technical, we are proficient in dealing with them. Unless the entire support function is handled by SupportSages, we may escalate some issues or even raise a ticket on behalf of the customers for those issues which cannot be solved over chat.
Limitations : For a shared web hosting server, opting this addon means you get unlimited chats and for product based chats, it is limited to 50 chats per month.
If you are already subscribed to our per ticket plans, there are possibilities for tickets being unused even after the validity period of one month. This can happen, if the purchased volume of tickets is beyond the actual requirement. By default each ticket will have a life span of 30 days and in the event of such unused tickets you can reactivate them for one more month through this ticket carry forward addon.
Ticket Carry Forwarding enables you to carry forward any left over tickets to the next month for a nominal subscription fee. Judicious usage of this addon would empower a startup webhosting or product based company, to substantially reduce the support costs.
Help Desk Support – Level 3