Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Night Shift Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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This per server live chat support for webhosts plan covers unlimited webhosting technical issues through chat on server basis. The plan provides 24/7 technical live chat support, live chat assistance for sales, live chat support for billing issues using all commercial and custom live chat support applications. This server based transparent webhosting live chat support covers unlimited domains per server and provides monthly chat usage report for better transparency.
Our live chat support team is competent in resolving majority of Level 1 issues and can perform escalations to the corresponding levels whenever required. The plan is quite cost effective and has wider scope when compared with per chat plans.
Per server live chat support plan for webhosting servers is most commonly subscribed by startup web hosting companies with increasing client bases. It is also actively opted during promotions and outages as well.
If you are concerned about the validity and lapse of unused chats, then this exclusive addon from SupportSages can help you. Live chat carry forward addon provides you the option to extent the validity of unused chats. By default chats purchased under per chat plans for technical support or sales/billing/product support plans will get lapsed after 30 days. If you wish to reactivate such lapsed chats, you can easily perform it through this addon.
The option to carry forward the chats or extend the validity of chats, without any restrictions for the number of instances makes it more profitable and economical. The addon with its ability to reclaim the unused chats makes this the most popular addon we offer among per chat live chat support plans.
You may order live chat packs in bulk and let it carry forward using this addon until the pack is used up in full! We leave it to your hands to do the maths
If you don’t have Live Chat in your website, it is high time you implement one. Live chat support is convenient for your customers and cuts down your overall expenses. Not only that, a properly handled Livechat will help you increase sales.
For a product based support, our team would require an initial training but afterwards, even training the new staffs you addon wouldn’t require any extra effort. Only the new product updates and news needs to be communicated to us and the rest is all taken care of!
WebHosting Live Chat support, whether it be billing, sales or technical, we are proficient in dealing with them. Unless the entire support function is handled by SupportSages, we may escalate some issues or even raise a ticket on behalf of the customers for those issues which cannot be solved over chat.
Limitations : For a shared web hosting server, opting this addon means you get unlimited chats and for product based chats, it is limited to 50 chats per month.