Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Quasi Dedicated Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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Instant access and 24/7 availability of a sales staff will help the client to get clear and elaborated guidance towards purchase of a product. Our sales chat support team can help with product promotions such as shared hosting, reseller hosting, semi-dedicated servers, VPS hosting, dedicated servers, SSL certificates, dedicated IPs, bulk signups etc. They can also assist you with the choice of server and server locations based on the loading speed.
Each admin in the sales chat support team is capable to handle multiple chats at the same time and can perform chat escalations or transfers whenever required. Induction of custom training for client requirements and policies equips the sales operator to provide highly competent transparent sales chat support.
The sales operators are capable to provide Level1 technical support and are proficient in operation of different payment methods such us Bitcoin, Credit card, PayPal, Alipay etc. The plan has significant takes during promotional activities and festival offers such as halloween, thanksgiving day, cyber monday etc.
If you wish to minimize service interruptions to your clients due to billing issues, then a billing chat support team is an essential one. Instant 24/7 assistance for billing operations such as invoice generation, invoice cancellation, service renewals, payment date extension, billing address modification, affiliate program activation, service reactivation, login reset, domain transfer, domain ownership change, domain renewal, package upgrade and downgrade, service cancellation, refunds etc. can be provided through Live chat support.
Each member in the live chat billing support team undergoes extensive training in various live chat systems with emphasis on quality customer support. Availability of custom training for your environments and policies enables these English proficient billing chat operators to provide truly transparent billing support for your clients.
The live chat team plan for billing also offers chat escalations, transfer of chats, multiple simultaneous chat support, promotional offer support, Level1 technical support etc. and has wide acceptance across various segments of web hosting industry.
Shared live chat support team plan provides dedicated 24/7 unlimited live chat support for the clients at a highly affordable rate. Such a live chat support team consists of four live chat admins who are specially trained for efficient customer communication through instant live chats. You may also provide custom training to the live chat team so that they can provide transparent live chat support identical to a dedicated chat support team. The team is competent to handle majority of Sales/Billing and technical issues with high level of professionalism.
This live chat support team is highly cost effective as it blends the quality of dedicated live chat support with the feasibility of shared team. Here the team is shared between clients of different time zone to reduce the possibility of simultaneously busy chat queues. The chat professionals work at par with a dedicated chat operator and the delivery quality often makes you forget about the shared nature of the team.
Live chat support for VPS node provides 24/7 virtualization support for VPS node along with the VPSes hosted on it over chat. The VPS live chat support enables you to provide transparent live chat support for technical, billing and sales issues. This live chat support plan covers unlimited domains per VPS server and supports all commercial and custom live chat support systems.
Our VPS live chat support team of virtualization and webhosting experts resolve majority of Level1 VPS issues through live chat and perform escalations whenever required. Availability of monthly chat usage report and addons to reclaim the unused chats equips the plan to be a transparent and affordable live chat support option.
This highly cost effective live chat plan is one of the most preferred live chat support plans for the VPS providers who clearly understand the benefits of chat support.
This per server live chat support for webhosts plan covers unlimited webhosting technical issues through chat on server basis. The plan provides 24/7 technical live chat support, live chat assistance for sales, live chat support for billing issues using all commercial and custom live chat support applications. This server based transparent webhosting live chat support covers unlimited domains per server and provides monthly chat usage report for better transparency.
Our live chat support team is competent in resolving majority of Level 1 issues and can perform escalations to the corresponding levels whenever required. The plan is quite cost effective and has wider scope when compared with per chat plans.
Per server live chat support plan for webhosting servers is most commonly subscribed by startup web hosting companies with increasing client bases. It is also actively opted during promotions and outages as well.
Availability of 24/7 Live chat support for sales operations is quite convenient for clients and gives better ROI. Instant access to 24/7 sales support agents are available at a very much affordable price through this per chat support for sales/billing/product plan. This is a 24/7 live chat support plan which can be effectively used for sales/billing/ Product promotional activities during halloween, Black Friday, thanksgiving, cyber monday, Independence Day etc.
Immediate and instant access to the billing department helps the clients to avoid service interruptions and helps to maintain cordial and mutually beneficial relationships. Professional training in billing chat support, proficiency in popular billing softwares, ability to perform common billing operations such as invoicing, account creation, service activation etc, makes the plan one of the most popular per chat support plan for billing support.
Our per chat product support plan ensures 24/7 availability of chat support professional for your product support. Under this per chat product support plan, the vendor can give custom training for the product promotions and product support to deliver quality product chat support without any quality deviations. The plan is actively used for the support of products belonging to categories like ERP packages, HR portals, Shopping carts, Media Templates, Custom Applications, SAAS based software support etc.
If you don’t have Live Chat in your website, it is high time you implement one. Live chat support is convenient for your customers and cuts down your overall expenses. Not only that, a properly handled Livechat will help you increase sales.
For a product based support, our team would require an initial training but afterwards, even training the new staffs you addon wouldn’t require any extra effort. Only the new product updates and news needs to be communicated to us and the rest is all taken care of!
WebHosting Live Chat support, whether it be billing, sales or technical, we are proficient in dealing with them. Unless the entire support function is handled by SupportSages, we may escalate some issues or even raise a ticket on behalf of the customers for those issues which cannot be solved over chat.
Limitations : For a shared web hosting server, opting this addon means you get unlimited chats and for product based chats, it is limited to 50 chats per month.