Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Quasi Dedicated Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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Do you own a DA server and using for web hosting services? Obviously you need a professional and experienced technical support team to manage your desk. Our DirectAdmin helpdesk support plan provides expert webhosting technical support for your DirectAdmin webhosting technical issues with guaranteed response and resolution time.
Our DA helpdesk support plan offers helpdesk support with guaranteed response and resolution time for all levels of technical support for your DirectAdmin web hosting server issues on server basis. This transparent or white labeled helpdesk support is provided through highly competent, professionally trained helpdesk support professionals with excellent knowledge in DirectAdmin servers and hosting industry.
If your Plesk edition is Web Host or Web Pro, you need a professional and experienced technical support team to do custom support. We offer transparent or white labeled Plesk helpdesk support for your web hosting clients through a team of professionals with in-depth knowledge in Plesk and web hosting support.
Availability of support for all levels of technical issues such as Level1 helpdesk support, Level2 web hosting support and advanced Level3 custom support with an assured response and resolution time is the key element of this plan. Expert and professional helpdesk support, 24/7 availability, cost effectiveness of per server plan etc. makes this plan quite popular among various segments of hosting business.
We offer transparent or white labeled InterWorx helpdesk support for your web hosting clients through a team of professionals with in-depth knowledge in InterWorx servers and web hosting support. Their core competency in InterWorx server administration, trouble shooting and excellent customer support skills makes this plan one of the most popular yet cost effective unlimited helpdesk support plan
The plan offers support for all levels of InterWorx technical issues such as Level1 helpdesk support, Level2 web hosting support and advanced Level3 server administration support with guaranteed response and resolution time.
Do you own a cPanel server and using for web hosting services? Obviously you need a professional and experienced technical support team to manage your desk. SupportSages with its cPanel certified technical support team offers you highly competent cPanel helpdesk support with guaranteed response and resolution time. Each admin in helpdesk support team undergoes highly focused training for helpdesk administration which enables them to provide professional web hosting helpdesk support with the same quality of an in house team.
The plan covers all levels of technical support which varies from Level1 helpdesk support, Level2 web hosting support and advanced Level3 helpdesk and application support. Expert and professional cPanel helpdesk support, 24/7 availability, multiple level of technical expertize etc. makes this plan one of the most popular technical support plans.
This Level3 dedicated night shift support plan covers server management and unlimited helpdesk support for Level1 hosting support, service or control panel related Level2 technical issues and advanced server administration Level3 issues for the assigned hours. Availability of a vendor certified Level3 server administrator with solid experience and expertize offers advanced server operations such as server customization, proactive server monitoring, server migrations, server tweaking, service optimization, vulnerability resolution, kernel patching, abuse management, security implementations, backup management, resource scaling, infrastructure consultancy, network administration etc. along with helpdesk support with guaranteed 15 minutes response and one hour resolution time.
Each level3 admin in the team has in-depth knowledge in various hosting technologies such as cPanel, Plesk, DirectAdmin, Cloud, R1soft etc. and are quite efficient and productive during application support and vendor communications. Availability of highly competent technical support during night shifts provides better customer support experience and it makes the plan a popular one among large hosting companies and Data Centers.
This four member level3 semi-dedicated technical support team provides 24/7 technical support, server management and server monitoring for all levels of webhosting issues. Each admin in this team is competent to manage majority of Level3 server management issues, escalated helpdesk tickets and emergency response to alerts received. The four member team with its dedicated nature of support ensures continuous availability of expert administrators around the clock.
The team will have all features of dedicated team, provided that the same team will be handling one more client of the same plan. This makes sharing of resources and hence the team is not an exclusive dedicated team. However the sharing of the team reduces the team costs per client significantly and hence it is highly cost effective for rapidly growing companies.
If you wish to deliver time bound quality support for unlimited number of web hosting technical issues, then Level2 Semi-dedicated technical support team is the right option. This semi-dedicated support team plan entitles you for unlimited help desk management, 24/7 server monitoring, instant messenger support, backup management, daily work report, shift roster availability, data migration, disaster recovery, direct communication with management, access to monthly QA report etc. at a highly reduced price.
Each Level2 web hosting server admin in this four member team posses professional certifications and are capable to handle all levels of technical issues such as basic Level1 technical issues, Level2 web hosting support and advanced Level3 server administration service with strict adherence to response time of 15 minutes and average resolution time of 3 hours. The plan provides expert solutions for different OSe such as Windows, Linux, FreeBSD and offers support for WebHosting servers with popular control panels such as cPanel, Plesk, DirectAdmin etc.
The plan with its highly desirable features such as better team co-ordination, instant multi-level communication, effective follow ups and cost effectiveness, becomes one of the most popular team plans across all segments of hosting industry.
A Level1 semi-dedicated technical support team provides services and features at par with a dedicated team such as 24×7 helpdesk management, guaranteed response and resolution time, daily work report, monthly shift roster, instant and direct communication channels etc. at a highly reduced price. Each admin in this four member semi-dedicated team is equipped with high level of professional expertize, experience and great customer service skills to deliver quality transparent web hosting support.
This Level1 semi-dedicated webhosting support team plan covers unlimited number of web hosting technical issues, proactive server monitoring, server administration, web hosting control panel support, Level2 web hosting support, emergency server management, data migration services, backup management etc. and it makes the plan a comprehensive, cost effective support plan for web hosting companies.
The plan is effectively used by medium to large sized commercial web hosting companies with an active and expanding client base.
This level2 dedicated technical support team ensures 24/7 availability of industry certified server administrators to provide complete help desk support, server monitoring and server administration for your web hosting servers. Each Level2 admin in this four member dedicated team has proven expertize and experience in areas such as web hosting support, server administration,customer support, server migrations, server recovery, disaster management etc.
Such a dedicated team enables you to provide Helpdesk support, Level2 web hosting support, Level3 server administration with guaranteed response time of 15 minutes and average resolution time of 3 hours. A dedicated team entitles you for dedicated communication channels such as instant chat with the dedicated admin, direct access to management, regular shift work reports, shift roster availability, monthly quality assurance reports on request etc.
This feature rich dedicated hosting support team plan offers great flexibility and is quite popular among small to medium sized companies.