Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Quasi Dedicated Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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Our 24/7 DirectAdmin server management includes 24/7 Server Monitoring, Disaster Recovery, Unlimited Server Administration Time, Unlimited Administration Tickets and various DirectAdmin related tasks (eg: theme installation, installation of third party plugins, basic server optimization) you would like us to do i!
Proficient experience in Linux server administration and web hosting support, in-depth knowledge in web hosting industry requirements, expertize in DirectAdmin control panel etc. equips our DirectAdmin experts help you to effectively manage your web hosting servers through proper customization and optimization of DA servers and services.
Efficient server administration is the key element in uninterrupted service delivery and high server uptime. Server administrators achieve this through detailed requirement analysis and implementation of highly adaptable and efficient solutions. Our dedicated server administrator plan helps you to ensure complete and exclusive server management ( 8 hours * 5 days) at affordable rate.
Each dedicated server admin available in this plan is proficient in multiple operating systems such as Linux, Windows, FreeBSD, Solaris and are backed with years of solid experience in server administration and web hosting support. They have in depth knowledge and keen interest in task automation using common scripting languages such as bash, sh, Perl, Ruby, Python.
Availability of a dedicated admin can be used for advanced server administration operations like implementation and configuration of monitoring systems, custom application and server setups, fail over and redundancy system implementation, basic and custom network administration, Server and network outage management, disaster recovery, resource scaling, infrastructure consultancy, kernel tweaking, security enhancements, server optimization etc.
This custom made cPanel server administration plan provides complete and expert Linux server administration for cPanel servers at affordable price. All our Linux server administrators posses professional certifications in Linux and are trained for web hosting server support. Admins available under this plan also posses cPanel certifications, which assures their proficiency and expertize in carrying out cPanel related operations.
The admins perform advanced cPanel web hosting server administration operations such as cPanel installation and configuration, cPanel DNS cluster setup, MySQL server optimization, cPanel Server hardening, cPanel server Migrations, unlimited cPanel admin hours, Server Monitoring, cPanel server tweaking, service ssl management, security enhancement and customization, cPanel security audit, Apache-Nginx reverse proxy setup, Varnish Cache Installation, CloudLinux and CageFS implementation etc. Their expertize in cPanel systems help them to communicate with the cPanel support team in an effective and accurate way for improved resolution time.
If you have a steady flow of helpdesk tickets with an increasing share of Level2 and Level3 technical issues and has difficulties to manage the helpdesk during nights, then Level2 dedicated night shift support is the right choice. The plan offers the availability of a vendor certified Level2 server administrator with solid experience and expertize in performing various hosting related activities such as webserver administration, proactive server monitoring, server migration, webhosting control panel support, cPanel server administration, Plesk support, Advanced DA support, abuse management, security implementations, backup management, dc escalations etc. along with unlimited help desk support with a guaranteed response time of 15 minutes and resolution time of 3 hours.
Multiple communication channels such as email, chat, phone etc. enables you to be in direct and instant contact with assigned admin, especially during emergencies. Availability of quality transparent web hosting technical support during nights for unlimited number of servers makes 24/7 support a reality for your web hosting clients.
The plan offers Level1 dedicated night shift support for your web hosting requirements. The plan is the appropriate one if you wish to get the service for specific hours or shifts even though it doesn’t fall under the category night. Each admin under this plan is competent to deliver quality support in areas such as web hosting server administration, server monitoring, migrations, web hosting control panel support along with unlimited helpdesk support with guaranteed response time of 15 minutes and resolution time of 6 hours etc.
This shift support plan is effectively used by startup to medium sized web hosting companies for support during nights to ensure 24/7 support availability for their clients.
This four member level3 semi-dedicated technical support team provides 24/7 technical support, server management and server monitoring for all levels of webhosting issues. Each admin in this team is competent to manage majority of Level3 server management issues, escalated helpdesk tickets and emergency response to alerts received. The four member team with its dedicated nature of support ensures continuous availability of expert administrators around the clock.
The team will have all features of dedicated team, provided that the same team will be handling one more client of the same plan. This makes sharing of resources and hence the team is not an exclusive dedicated team. However the sharing of the team reduces the team costs per client significantly and hence it is highly cost effective for rapidly growing companies.
If you wish to deliver time bound quality support for unlimited number of web hosting technical issues, then Level2 Semi-dedicated technical support team is the right option. This semi-dedicated support team plan entitles you for unlimited help desk management, 24/7 server monitoring, instant messenger support, backup management, daily work report, shift roster availability, data migration, disaster recovery, direct communication with management, access to monthly QA report etc. at a highly reduced price.
Each Level2 web hosting server admin in this four member team posses professional certifications and are capable to handle all levels of technical issues such as basic Level1 technical issues, Level2 web hosting support and advanced Level3 server administration service with strict adherence to response time of 15 minutes and average resolution time of 3 hours. The plan provides expert solutions for different OSe such as Windows, Linux, FreeBSD and offers support for WebHosting servers with popular control panels such as cPanel, Plesk, DirectAdmin etc.
The plan with its highly desirable features such as better team co-ordination, instant multi-level communication, effective follow ups and cost effectiveness, becomes one of the most popular team plans across all segments of hosting industry.
A Level1 semi-dedicated technical support team provides services and features at par with a dedicated team such as 24×7 helpdesk management, guaranteed response and resolution time, daily work report, monthly shift roster, instant and direct communication channels etc. at a highly reduced price. Each admin in this four member semi-dedicated team is equipped with high level of professional expertize, experience and great customer service skills to deliver quality transparent web hosting support.
This Level1 semi-dedicated webhosting support team plan covers unlimited number of web hosting technical issues, proactive server monitoring, server administration, web hosting control panel support, Level2 web hosting support, emergency server management, data migration services, backup management etc. and it makes the plan a comprehensive, cost effective support plan for web hosting companies.
The plan is effectively used by medium to large sized commercial web hosting companies with an active and expanding client base.
This level2 dedicated technical support team ensures 24/7 availability of industry certified server administrators to provide complete help desk support, server monitoring and server administration for your web hosting servers. Each Level2 admin in this four member dedicated team has proven expertize and experience in areas such as web hosting support, server administration,customer support, server migrations, server recovery, disaster management etc.
Such a dedicated team enables you to provide Helpdesk support, Level2 web hosting support, Level3 server administration with guaranteed response time of 15 minutes and average resolution time of 3 hours. A dedicated team entitles you for dedicated communication channels such as instant chat with the dedicated admin, direct access to management, regular shift work reports, shift roster availability, monthly quality assurance reports on request etc.
This feature rich dedicated hosting support team plan offers great flexibility and is quite popular among small to medium sized companies.