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Resellers WHM not showing any accounts while listing them

Tags: cPanelcPanel hostingresellerWHM

Scenario:

cPanel support is often outsourced and Today, a few of our the resellers of one of our outsourced cPanel management client had an issue where the “List Accounts” option in WHM fails to show any of their accounts. I had to spend around 15 minutes to figure out the issue. Not so tough, but haven’t seen the issue for a while. So here is what I did. I am including the command here and I leave it to your guys to understand the steps and take risks 😀 You are at your risk, because each step is dependent on the result of the previous step.

ls -l /var/cpanel/reseller_username.accts
grep OWNER=reseller_username /var/cpanel/users/*
mv /etc/trueuserowners /etc/trueuserowners.bak
/scripts/updateuserdomains
/scripts/updateuserdomains
ls -l /etc/trueuserowners
diff /etc/trueuserowners /etc/trueuserowners.bak
ls -l /var/cpanel/reseller_username.accts
rm /var/cpanel/reseller_username.accts

And now access the resellers’ WHM and all the accounts should be there. If it is still not there, add it manually. How ? by using the “Fetch CSV” option and manually adding those reseller’s account details to /var/cpanel/reseller_username.accts file. But remember you are messing up with a cPanel file directly and don’t blame me, if it gets overridden.

If you need any assistance on cPanel server please contact our Outsourced cPanel management team and they will always there to fulfill your needs.

Category : cPanel, Howtos, Troubleshooting