Published on: April 8, 2012 by George K.
Scenario:
Why SupportSages?
The team is divided in to the following levels based on their expertise and experience in hosting support industry
Level 1 or L1 – 0-1 years
Level 2 or L2 – 1-3 years
Level 3 or L3 – 3-7 years
Level 3 (Escalation) or L3E – 7+ years
We offer the following plans to cater your requirements
Hire A sage
Hire A sage plan gives you the freedom to select the admins according to your requirements. The hired admin will work exclusively for you 8 hours a day 6 days per week (9 hours with one hour break in between each break no more than 30 minutes). The weekly off day can be decided in accordance with your preference.
L3E – US $1600
L3 – US $1200
L2 – US $800
L1 – US $400
Semi-Dedicated Team
We offer two types of semi dedicated plans namely
In the first plan, the team will be handling another client of the same package and will resolve your issues as and when it pops up. The second plan implies that the team assigned to you will work for other two hosting companies as well. This simply means that the team is not entirely dedicated for you alone. But the quality of support will be same but the charge will reduced in accordance with the number of teams to which the admin is being shared.
You can hand pick your team as per your criteria. A team consists of 3+1 admins to cover the off days of the regular admins.The monthly charges for most popular combinations are given below
+----------------+-------------------+----------------+ | | | | | Team |1/2 Semi-Dedicated |1/3 Semi-Ded | +----------------|-------------------|----------------+ | 3L2 + 1L3 | USD 1800 | USD 1200 | +----------------|-------------------|----------------+ | 3L3 + 1L3E | USD 2600 | USD 1750 | +----------------+-------------------+----------------+
Dedicated Team
A dedicated team consists of 4 admins and they work exclusively for you 24*7 to meet your customer expectations. You can either choose a team of equally skilled admins or a blend of varying capacities. The charges for the most popular plans are
3 L2 + 1 L3 — US $3600
3 L3 + 1 L3E — US $5200
Please note that you can create a team of your own depending on the skills each shift requires.
NB : You won’t be able to continue an L1 person over a period of one year. There could be chances that you like an admin and would like to continue him even after an year. In addition to a 10-50% hike in such cases, every year we also assume that you provide him with tough challenges to solve.
Otherwise Knowledge Transfer will happen and an L1 admin will be replaced with the new admin. This applies only for an L1 admin.
For ordering and knowing more details, please email sales [ at ] supportsages.com or maddy [ at ] supportsages.com
Category : Offers
George started his career in web hosting and Linux technical support in the year 2004 and is with SupportSages since 2009. He has keen interest in server optimizations, custom security solutions, hacked server recovery, cyber forensic and high availability fail over system design and implementation. George loves long drives and is passionate about art and literature.
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