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SupportSages – Semidedicated plans – Includes Sales + Billing + Support + Server Mgmt for $1800 per month

Tags: Offers

Published on: August 20, 2010 by Maddy Mattocks

SupportSages – Semidedicated plans – Includes Sales + Billing + Support + Server Mgmt for $1800 per month

Scenario:

Let us handle every aspects of web hosting!! Sales + Billing + Ticket based Support + Tweets based support + Forum support + Server Management + Live Chat (L1 + L2 + Sales chats)

Such a 24/7 semi-dedicated team is available for $1800 per month.

Main aspects of semi-dedicated team

  • 24/7 Helpdesk + LiveChat
  • 4 RedHat certified Engineers (RHCE is just a qualification, but the real value is in the passion for the job. If you feel any of the engineer lacks the passion, he won’t continue in the team) who can handle support desk and sales as well + 1 semi-dedicated billing personnel
  • Each tech can handle around 10-15 L1/L2 tickets a shift and team as a whole can solve around 30-40 tickets a shift. Multiple responses to a ticket is considered here as well.
  • 24/7 Proactive Server Monitoring
  • 24/7 Server Management
  • Team of four techs + A LIII shift supervisor (shared by 2-3 such teams) + A Quality Manager (one per shift)
  • You will get in touch with all four and the quality manager through IM. Any of the server issues can be addressed through IM.
  • L1+L2 issues will have 15 minutes response time and 6 hours resolution time.
  • LIII issues by this team “may” take 24 hours resolution time.
  • They can support twitter based support

Currently available semi-dedicated team can handle Windows, Linux and FreeBSD issues with equal ease.

Our L1+L2 response times and resolution times are NOT average response time and is met for every tickets.

Contact Us

If you have any questions, please email sales [ at ] supportsages.com or contact our sales personnels at any of the IMs

AIM : SupportSages
MSN : supportsages@gmail.com
Gtalk : supportsages@gmail.com

or you can contact us via Live Chat option in the site or even through our contact us

Category : Offers

Maddy Mattocks

Maddy Mattocks

Maddy has been with the industry for the last 12 years and is an Account Manager for few of our customers. He loves to optimize the webserver, database and is interested in setting up high performance clusters.

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