Customers

Customers are not always right, but they’re never wrong

Tags: Customer CareCustomersservice industry

Published on : May 9, 2009 by

Customers are not always right, but they’re never wrong

The original post was made on FreshBooks blog, by it’s CEO Mike McDerment. I am just copying paste the article here, describing there incident. Once again I am lazy to relate it to our situations.As web hosting customer support company this should give you a clear picture on dealing with our customers. The reason I […]

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Effective Customer Handling.

Tags: Customer CareCustomers

Published on : April 16, 2009 by

Effective Customer Handling.

Customer service complaints are a part of the territory when you deal with the public. There are many reasons why you may receive a complaint;But as a server support company, in the final analysis, the reasons inevitably involve an unreasonable expectation of some sort or some type of miscommunication. Customer service issues can be successfully […]

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