Customer Care

Best practices to reduce customer complaints in shared hosting support

Tags: Customer CareShared hosting

Published on : November 2, 2018 by

Best practices to reduce customer complaints in shared hosting support

Shared hosting service allows multiple websites to use a single server. There will be multiple customers in a shared environment. Each customer will usually have a limit on the total amount of server resources they can use. One of the main reasons for choosing shared hosting is its low cost. Shared hosting is cheaper and […]

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9 Things To Be Considered While Outsourcing Live Chat Support

Tags: Customer Carecustomer experiencecustomer supportlive chat

Published on : June 9, 2018 by

9 Things To Be Considered While Outsourcing Live Chat Support

You are running an e-commerce website, and you want to increase your sales as well as focus on other parts of your company’s growth. After a bit of research, you have found a solution to achieve both your requirements by integrating your website with a LiveChat and outsourcing it so that you can take your […]

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Turn your Clients to Fans – Part 3 – Work With the Client

Tags: client managementCustomer Carecustomer supportdedicated staffoutsourced supportserver administrationwebhosting support

Published on : July 18, 2016 by

Turn your Clients to Fans – Part 3 – Work With the Client

Once you started working on the issues, you may encounter situations which can’t be handled by your technical skills alone. The client might have some emotional/sentimental reasons for a particular issue and where you should showcase your skills in responsive customer support to make the client comfortable. Even though the client’s demand is beyond your […]

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Customers are not always right, but they’re never wrong

Tags: Customer CareCustomersservice industry

Published on : May 9, 2009 by

Customers are not always right, but they’re never wrong

The original post was made on FreshBooks blog, by it’s CEO Mike McDerment. I am just copying paste the article here, describing there incident. Once again I am lazy to relate it to our situations.As web hosting customer support company this should give you a clear picture on dealing with our customers. The reason I […]

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Sprituality – How to deal with blame!! – To or not to customers ?

Tags: Customer CareSpirituality

Published on : May 8, 2009 by

Sprituality – How to deal with blame!! – To or not to customers ?

Spirituality in a Technical blog ??? True. As we describe ourself in Twitter We are a web hosting technical support and server management firm with a tinge of spirituality. Wohoo. But we are hereby passing on a story or a piece of wisdom by one of the Indian Sages. No attempts are made to compare […]

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