Customer Care

Turn your Clients to Fans – Part 3 – Work With the Client

Tags: client managementCustomer Carecustomer supportdedicated staffoutsourced supportserver administrationwebhosting support

Published on : July 18, 2016 by

Turn your Clients to Fans – Part 3 – Work With the Client

Once you started working on the issues, you may encounter situations which can’t be handled by your technical skills alone. The client might have some emotional/sentimental reasons for a particular issue and where you should showcase your skills in responsive customer support to make the client comfortable. Even though the client’s demand is beyond your […]

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Customers are not always right, but they’re never wrong

Tags: Customer CareCustomersservice industry

Published on : May 9, 2009 by

Customers are not always right, but they’re never wrong

The original post was made on FreshBooks blog, by it’s CEO Mike McDerment. I am just copying paste the article here, describing there incident. Once again I am lazy to relate it to our situations.As web hosting customer support company this should give you a clear picture on dealing with our customers. The reason I […]

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Sprituality – How to deal with blame!! – To or not to customers ?

Tags: Customer CareSpirituality

Published on : May 8, 2009 by

Sprituality – How to deal with blame!! – To or not to customers ?

Spirituality in a Technical blog ??? True. As we describe ourself in Twitter We are a web hosting technical support and server management firm with a tinge of spirituality. Wohoo. But we are hereby passing on a story or a piece of wisdom by one of the Indian Sages. No attempts are made to compare […]

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Effective Customer Handling.

Tags: Customer CareCustomers

Published on : April 16, 2009 by

Effective Customer Handling.

Customer service complaints are a part of the territory when you deal with the public. There are many reasons why you may receive a complaint;But as a server support company, in the final analysis, the reasons inevitably involve an unreasonable expectation of some sort or some type of miscommunication. Customer service issues can be successfully […]

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