If you are into active VPS webhosting business and are looking for quality webhosting support, this per vps  commercial vps support for webhosting plan is the ideal one. This comprehensive per VPS support plan provides 24/7 unlimited helpdesk support, VPS monitoring, software installations and free server administration hours.

The webhosting helpdesk support covers Level1 technical issues, Level2 webhosting support and escalations to Level3  server administration team upon necessity. Basic server administration operations such as VPS reboots and escalation to VPS node provider too is included with the plan. Transparent helpdesk support, 30 minutes average response time, free server monitoring and flexibility to enhance plan features using addons such as Security Audit,live chat support etc. makes this a perfect plan for all levels of VPS hosting

If you are enthusiastic about webhosting but still not ventured into commercial webhosting industry, then this per VPS personal VPS support plan is the right one for you. Majority of websites hosted on such personal VPS hosting should be of non-commercial or personal websites in nature. Since majority of VPS support plans are designed to address commercial VPS support, startup hosting companies finds it bit expensive and deter them into entering commercial web hosting.

Our custom made VPS support plan for personal VPS hosting support provides webhosting and VPS technical support, VPS server monitoring and live chat support at affordable price. Cost effectiveness of this per vps support plan makes it popular for charity organization website support, support for community websites, Alumni group websites etc.

If you don’t have Live Chat in your website, it is high time you implement one. Live chat support is convenient for your customers and cuts down your overall expenses. Not only that, a properly handled Livechat will help you increase sales.

For a product based support, our team would require an initial training but afterwards, even training the new staffs you addon wouldn’t require any extra effort. Only the new product updates and news needs to be communicated to us and the rest is all taken care of!

WebHosting Live Chat support, whether it be billing, sales or technical, we are proficient in dealing with them. Unless the entire support function is handled by SupportSages, we may escalate some issues or even raise a ticket on behalf of the customers for those issues which cannot be solved over chat.

Limitations : For a shared web hosting  server, opting this addon means you get unlimited  chats and for product based chats, it is limited to 50 chats per month.

If you are already subscribed to our per ticket plans, there are possibilities for tickets being unused even after the validity period of one month. This can happen, if the purchased volume of tickets is beyond the actual requirement. By default each ticket will have a life span of 30 days and in the event of such unused tickets you can reactivate them for one more month through this ticket carry forward addon.

Ticket Carry Forwarding enables you to carry forward any left over tickets to the next month for a nominal subscription fee. Judicious usage of this addon would empower a startup webhosting or product based company, to substantially reduce the support costs.

Help Desk Support – Level 3

A  webhosting technical helpdesk will have different type of issues with varying complexity levels. There are situations where the basic support team fails to resolve an issue and needs expert assistance. Our advanced helpdesk support plan offers experienced server administrators involvement with such level3 issues.

Level 3 admin performs more sophisticated operations and handles escalated issues compared to Level 1 and Level 2 techs. Each L3 tech posses excellent trouble shooting and analytical skills. They stay tuned with the industry changes and it helps them to take informed decisions whenever required.

Besides having the ability to deploy solutions to new problems, a Level 3 tech with SupportSages has technical expertise  for solving difficult issues for 99% of issues. They are second most in our organization, because we have a Level 3 escalation team also available who has more than or an average of 7+ years of experience in the web hosting industry.

Level 2 Helpdesk Support primarily deals with issues which requires deeper level investigations and access to various configuration files. They also handle escalated issues from basic help desk support queue and escalate the necessary tickets to the advanced help desk support team.

For web hosting business, this level of support often demands root level shell access. Issues which can be resolved through the admin interface of any control panel too falls in this category. For eg: a primary domain change in a cPanel based server, would require WHM access to change the domain name and even though 90% of the time, it is an easy task, Level 2 helpdesk support helps in solving the issues raised for the 10% time as well.

For a product based support, Level 2 support techs will have more technical knowhow on the inside outs of your product. Training shall we given in such product based support for the techs to answer Level 2 issues.

Our team of Plesk administrators has in and out knowledge in Plesk systems and are capable to understand and perform much complex and sophisticated server operations with high level of professional competency and quality. Years of experience in server administration, web hosting support etc. make them confident to handle all sorts of critical situations and server administration with the required expertize. You can avail the expertize of the team even for an hour for your Plesk server management through hourly Plesk server administration plan.

Our Plesk experts are highly competent in analysis, assessment and execution of various server operations and it reduces the time required for any such operations. This makes the plan highly cost effective and is the right one to depend to resolve a vexing issue with your Plesk server.

Do you have a vexing issue with your cPanel server? Let our cPanel specialists take care of it for you. Each admin in our server administration team posses industry certifications and has years of profound server administration experience. Their high level of technical competency and analytical skills enables them to identify and trouble shoot issues in a faster way.  It makes the cPanel hourly server administration plan, a highly popular plan among all sectors of web hosting business.

Years of experience in cPanel server administration and web hosting support makes the server administrators authorities in cPanel servers and issues. Availability of such experts for hourly server administration makes this plan quite popular and cost effective for cPanel server administration.

The plan primarily focuses the needs of the custom deployments with enterprise level Proxmox operations such as High Availability clusters, internal private networks etc. The support is restricted to the vendors and their custom set ups only.  For eg. Let us assume that one of the  VPSes on the node is used by your development team and it experiences issues, you can contact us through our helpdesk and we will work on it. But the support is not available for the issues of a website hosted on one of the resold VPSes, which is being used for commercial web hosting by the VPS owner.

The paln also offers  management of  your advanced Proxmox set ups such as HA Cluster, bridge networking, firewall configuration, antivirus installation, KVM and OpenVZ configuration for VE management etc. at highly affordable cost.