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Part 3 : How To Choose a Good Support Company

Tags: dedicated supportfreelanceroutsourced supportoutsourcingtechnical supportwebhosting support

Published on : May 15, 2017 by

Part 3 : How To Choose a Good Support Company

So we had been discussing about the reasons to outsource the support and the necessary features for an outsourcing support. Now the crucial question is how to determine or choose the right support? Obviously there is no direct answer. Even with the best support companies issues can happen.Here I am trying to give you some […]

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Part 2: Things To Consider While Outsourcing

Tags: 24/7 Supportoutsourced supportwebhosting support

Published on : May 3, 2017 by

Part 2: Things To Consider While Outsourcing

In the previous article we had discussed the reasons to have a support team and its benefits. Here we are trying to have some insights about the essential  features to be concerned while choosing an outsourced support team or company. 24/7 Availability The most important thing you should consider about a support team is 24/7 […]

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In-house or Outsourced Support, Which one to choose?

Tags: outsourced supportsupport teamtechnical supportwebhostwebhosting support

Published on : April 21, 2017 by

In-house  or Outsourced Support, Which one to choose?

You started a great journey of building your own empire by following the words of your heart and dreams through dedication, perseverance,investment of time, money and health. Every journey meets with road blocks and your’s is not going to be an exceptional one. Converting the challenges to possibilities is the real trait of leaders which […]

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Turn clients to Fans – Part 4 – Keep Reinventing Yourself

Tags: cloud supportcustomer supporthosting support adminoutsourced supportwebhosting support

Published on : July 20, 2016 by

Turn clients  to Fans – Part 4 – Keep Reinventing Yourself

We have been discussing about  how to  interact with the customer and help him in an effective way in the previous posts ( Part-1 , Part -2  , Part -3 ).  Being humans, we have our own set of limitations and are prone to make mistakes. If you keep a dump ear to your critics, […]

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Turn your Clients to Fans – Part 3 – Work With the Client

Tags: client managementCustomer Carecustomer supportdedicated staffoutsourced supportserver administrationwebhosting support

Published on : July 18, 2016 by

Turn your Clients to Fans – Part 3 – Work With the Client

Once you started working on the issues, you may encounter situations which can’t be handled by your technical skills alone. The client might have some emotional/sentimental reasons for a particular issue and where you should showcase your skills in responsive customer support to make the client comfortable. Even though the client’s demand is beyond your […]

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