Published on : May 15, 2017 by George K.
So we had been discussing about the reasons to outsource the support and the necessary features for an outsourcing support. Now the crucial question is how to determine or choose the right support? Obviously there is no direct answer. Even with the best support companies issues can happen.Here I am trying to give you some […]
Published on : May 3, 2017 by George K.
In the previous article we had discussed the reasons to have a support team and its benefits. Here we are trying to have some insights about the essential features to be concerned while choosing an outsourced support team or company. 24/7 Availability The most important thing you should consider about a support team is 24/7 […]
Published on : April 21, 2017 by George K.
You started a great journey of building your own empire by following the words of your heart and dreams through dedication, perseverance,investment of time, money and health. Every journey meets with road blocks and your’s is not going to be an exceptional one. Converting the challenges to possibilities is the real trait of leaders which […]
Published on : July 20, 2016 by Sanjeev Jacob
We have been discussing about how to interact with the customer and help him in an effective way in the previous posts ( Part-1 , Part -2 , Part -3 ). Being humans, we have our own set of limitations and are prone to make mistakes. If you keep a dump ear to your critics, […]
Published on : July 18, 2016 by Sanjeev Jacob
Once you started working on the issues, you may encounter situations which can’t be handled by your technical skills alone. The client might have some emotional/sentimental reasons for a particular issue and where you should showcase your skills in responsive customer support to make the client comfortable. Even though the client’s demand is beyond your […]