Published on : July 20, 2016 by Sanjeev Jacob
We have been discussing about how to interact with the customer and help him in an effective way in the previous posts ( Part-1 , Part -2 , Part -3 ). Being humans, we have our own set of limitations and are prone to make mistakes. If you keep a dump ear to your critics, […]
Published on : July 18, 2016 by Sanjeev Jacob
Once you started working on the issues, you may encounter situations which can’t be handled by your technical skills alone. The client might have some emotional/sentimental reasons for a particular issue and where you should showcase your skills in responsive customer support to make the client comfortable. Even though the client’s demand is beyond your […]
Published on : July 13, 2016 by Sanjeev Jacob
In the previous post we had been discussing about the necessary features for communication for customer support. In this article I am focusing more on the attributes necessary for client communications other than technical and linguistic correctness. The terminologies or examples used here are much more related with web hosting customer support as I am part […]
Published on : July 8, 2016 by Sanjeev Jacob
Customers!!! It is the only reason for the existence of any company and employee. So it is imperative that customer support and their satisfaction is the core attribute for any organization to be competitive in this highly populated and competitive market. Today’s clients are more educated, tech-savvy and most importantly have wider accessibility to alternatives. […]
Published on : September 19, 2015 by Sanjeev Jacob
I believe all of you are familiar with migrating Joomla and WordPress websites now. Well, basically all we need to do to transfer a website is to copy over the files and databases to the new server/domain name and adjust the configuration files according to the settings on the new server/domain name. Here, I am […]
