Turn clients to Fans – Part 4 – Keep Reinventing Yourself

Tags: cloud supportcustomer supporthosting support adminoutsourced supportwebhosting support

Published on : July 20, 2016 by

Turn clients  to Fans – Part 4 – Keep Reinventing Yourself

We have been discussing about  how to  interact with the customer and help him in an effective way in the previous posts ( Part-1 , Part -2  , Part -3 ).  Being humans, we have our own set of limitations and are prone to make mistakes. If you keep a dump ear to your critics, […]

Continue Reading...


Turn your Clients to Fans – Part 3 – Work With the Client

Tags: client managementCustomer Carecustomer supportdedicated staffoutsourced supportserver administrationwebhosting support

Published on : July 18, 2016 by

Turn your Clients to Fans – Part 3 – Work With the Client

Once you started working on the issues, you may encounter situations which can’t be handled by your technical skills alone. The client might have some emotional/sentimental reasons for a particular issue and where you should showcase your skills in responsive customer support to make the client comfortable. Even though the client’s demand is beyond your […]

Continue Reading...


Turn your clients to fans – Part 2 – Understand The Customer

Tags: customer supportcustomerexperiencehelpdesk supportoutsourced supportServer Managementwebhosting support

Published on : July 13, 2016 by

Turn your clients to fans – Part 2 – Understand The Customer

In the previous post we had been discussing about the necessary features for communication for customer support. In this article I am focusing more on the attributes necessary for client communications other than technical and linguistic correctness. The terminologies or examples used here are much more related with web hosting customer support as I am part […]

Continue Reading...


26 Ways to turn your clients to fans – Part 1

Tags: customer supporthelpdesk supportlive chat supportoutsourced supportServer Managementwebhosting support

Published on : July 8, 2016 by

26 Ways to turn your clients to fans – Part 1

Customers!!! It is the only reason for  the existence of any company and employee. So it is imperative that customer support and their satisfaction is the core attribute for any organization to be competitive in this highly populated and competitive market. Today’s clients are more educated, tech-savvy and most importantly have wider accessibility to alternatives. […]

Continue Reading...


A complete guide for Magento migration

Tags: databasesmagentomigrationreindexing

Published on : September 19, 2015 by

A complete guide for Magento migration

I believe all of you are familiar with migrating Joomla and WordPress websites now. Well, basically all we need to do to transfer a website is to copy over the files and databases to the new server/domain name and adjust the configuration files according to the settings on the new server/domain name. Here, I am […]

Continue Reading...


Let's Connect

Get new updates

Categories

$0.000 items