Customer Care

SysAdmin Series – What makes you a good system administrator?

Tags: system administrator

Published on : February 18, 2019 by

SysAdmin Series – What makes you a good system administrator?

SupportSages being a server management company, have witnessed the evolution of quite a few system administrators. In my personal opinion, out of all the qualities I have listed below, I personally believe, it is the ‘Never Say Die’ attitude and passion for continuous learning and exploring the system internals which makes one a great system […]

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Best practices to reduce customer complaints in shared hosting support

Tags: Customer CareShared hosting

Published on : November 2, 2018 by

Best practices to reduce customer complaints in shared hosting support

Shared hosting service allows multiple websites to use a single server. There will be multiple customers in a shared environment. Each customer will usually have a limit on the total amount of server resources they can use. One of the main reasons for choosing shared hosting is its low cost. Shared hosting is cheaper and […]

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7 Things to be taken care when outsourcing the customer service

Tags: Server Management

Published on : September 14, 2018 by

7 Things to be taken care when outsourcing the customer service

Outsourcing is an important factor that decides the future of your business. The main confusion among the business owners is how and what all services can they outsource. Always remember one thing, retain control over the aspects that make your business unique. Another aspect you should keep in mind is to avoid outsourcing the areas […]

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Find the common causes of slow loading of websites (WordPress) and steps to fasten them

Tags: wordpress

Published on : August 31, 2018 by

Find the common causes of slow loading of websites (WordPress) and steps to fasten them

You all know nothing is more frustrating than a slower loading website. This is not only bad for a user but this affects the business very badly. Speed can make or break a website. It affects your traffic, page views, conversions, sales and your overall reputation. By making it faster, you can improve your business […]

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How to stand out from the crowd by providing 24*7 customer support?

Tags: live chat

Published on : August 7, 2018 by

How to stand out from the crowd by providing 24*7 customer support?

Customer delight is never achieved by chance but by choice. In today’s world where we rely on web-based solutions for all our business needs, a large number of web hosting companies have sprung up which claims to offer a host of services to support customers with their queries and resolve issues when they face service […]

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