Customer Care

Live chat vs Phone Support: Which is better?

Tags: customer supportlive chatlive chat support

Published on : May 5, 2018 by

Live chat vs Phone Support: Which is better?

In today’s digital era where an online presence is a must have for a successful business, newbies as well as established corporates are ready to make huge investments so as to have an attractive, reliable and secure web interface which could attract prospective customers and help them earn more revenue. A web hosting provider will […]

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Top 10 reasons why website live chat is beneficial for your web hosting business

Tags: customer supportlive chatlive chat support

Published on : by

Top 10 reasons why website live chat is beneficial for your web hosting business

Customer service is an integral part of any business. In today’s fast environment and increased use of social media, users, in general, expect a business to act fast and provides instant support. Live chat can not only boost the sales but also helps to understand the customers. Below are the few main reasons why web […]

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Part 3 : How To Choose a Good Support Company

Tags: dedicated supportfreelanceroutsourced supportoutsourcingtechnical supportwebhosting support

Published on : May 15, 2017 by

Part 3 : How To Choose a Good Support Company

So we had been discussing about the reasons to outsource the support and the necessary features for an outsourcing support. Now the crucial question is how to determine or choose the right support? Obviously there is no direct answer. Even with the best support companies issues can happen.Here I am trying to give you some […]

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Turn clients to Fans – Part 4 – Keep Reinventing Yourself

Tags: cloud supportcustomer supporthosting support adminoutsourced supportwebhosting support

Published on : July 20, 2016 by

Turn clients  to Fans – Part 4 – Keep Reinventing Yourself

We have been discussing about  how to  interact with the customer and help him in an effective way in the previous posts ( Part-1 , Part -2  , Part -3 ).  Being humans, we have our own set of limitations and are prone to make mistakes. If you keep a dump ear to your critics, […]

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Turn your Clients to Fans – Part 3 – Work With the Client

Tags: client managementCustomer Carecustomer supportdedicated staffoutsourced supportserver administrationwebhosting support

Published on : July 18, 2016 by

Turn your Clients to Fans – Part 3 – Work With the Client

Once you started working on the issues, you may encounter situations which can’t be handled by your technical skills alone. The client might have some emotional/sentimental reasons for a particular issue and where you should showcase your skills in responsive customer support to make the client comfortable. Even though the client’s demand is beyond your […]

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