Published on : July 18, 2016 by Sanjeev Jacob
Once you started working on the issues, you may encounter situations which can’t be handled by your technical skills alone. The client might have some emotional/sentimental reasons for a particular issue and where you should showcase your skills in responsive customer support to make the client comfortable. Even though the client’s demand is beyond your […]
Published on : July 13, 2016 by Sanjeev Jacob
In the previous post we had been discussing about the necessary features for communication for customer support. In this article I am focusing more on the attributes necessary for client communications other than technical and linguistic correctness. The terminologies or examples used here are much more related with web hosting customer support as I am part […]
Published on : September 2, 2010 by Vijesh Vijayan
How many times in Linux shell scripting have you written scripts and a had bad time with those having spaces? The remedy to this situation is your IFS value. IFS or Internal Field Separator holds the value which separates the various entities. This can be file names, values read a script by read etc. It […]
Published on : May 9, 2009 by Maddy Mattocks
The original post was made on FreshBooks blog, by it’s CEO Mike McDerment. I am just copying paste the article here, describing there incident. Once again I am lazy to relate it to our situations.As web hosting customer support company this should give you a clear picture on dealing with our customers. The reason I […]
Published on : May 8, 2009 by Maddy Mattocks
For those of you don’t know us, we offer 15 mins response time (no canned responses!!), GUARANTEED! And 6 hours resolution time!! Our average response time is a whopping 7 mins and resolution time is 45 minutes. Are you still stuck with the same old 1 hour response guarantees?? It’s high time to change then! […]
