Published on : July 20, 2016 by Sanjeev Jacob
We have been discussing about how to interact with the customer and help him in an effective way in the previous posts ( Part-1 , Part -2 , Part -3 ). Being humans, we have our own set of limitations and are prone to make mistakes. If you keep a dump ear to your critics, […]
Published on : July 18, 2016 by Sanjeev Jacob
Once you started working on the issues, you may encounter situations which can’t be handled by your technical skills alone. The client might have some emotional/sentimental reasons for a particular issue and where you should showcase your skills in responsive customer support to make the client comfortable. Even though the client’s demand is beyond your […]
Published on : July 8, 2016 by Sanjeev Jacob
Customers!!! It is the only reason for the existence of any company and employee. So it is imperative that customer support and their satisfaction is the core attribute for any organization to be competitive in this highly populated and competitive market. Today’s clients are more educated, tech-savvy and most importantly have wider accessibility to alternatives. […]
Published on : June 8, 2016 by Anitta Jose
What is HSTS? HSTS is a web security policy by which the website inform the browsers that it should never load the site using HTTP but only using HTTPS protocol. This security feature helps the secure HTTPS web servers to be protected against downgrade attacks (also known as SSL stripping attacks). SSL Stripping Now you […]
Published on : May 20, 2016 by Manu M.
Most of us use email clients like Outlook, but for us Linux geeks Thunderbird is the one mail client that is reliable (Fingers crossed :p). So did you wonder if it is possible to migrate your complete mailbox in Linux Thunderbird to Windows Thunderbird? If so, this blog will be a blessing in disguise for […]
