Training

An Introduction to AWK

Tags: awkcommandsLinuxtext processing

Published on : April 27, 2017 by

An Introduction to AWK

AWK is actually a programming language which is specially designed for processing texts. The name “AWK” is derived from the family name of its authors – Alfred Aho, Peter Weinberger, and Brian Kernighan. AWK is by default available on most Linux distributions. We can check whether it is present by using the “which” command. AWK […]

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Anatomy of Root Name Servers and Domain Names

Tags: backend process of domain name to IP conversiondns root serversdns workingDomain nameroot hint fileroot name serverszone files

Published on : January 19, 2017 by

Anatomy of Root Name Servers and Domain Names

The Domain Name to IP resolution process is a very complex one while considering the time it takes to do that. We type the name of the website into the browser, gets converted to IP and there we have it! All of it just happens in a fraction of a second. There are zillions of […]

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Domain Name Resolution Process

Tags: dnsdns query processDNS resolverdomain name conversiondomain name to IProot name servers

Published on : January 13, 2017 by

Domain Name Resolution Process

Every computer on the Internet, be it a web server, home computer or any other network device has a unique IP address allotted to it. With millions of websites on the Internet, it is impossible for people to remember the IP address of every website in order to access it. Therefore, the concept of domain […]

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Turn your Clients to Fans – Part 3 – Work With the Client

Tags: client managementCustomer Carecustomer supportdedicated staffoutsourced supportserver administrationwebhosting support

Published on : July 18, 2016 by

Turn your Clients to Fans – Part 3 – Work With the Client

Once you started working on the issues, you may encounter situations which can’t be handled by your technical skills alone. The client might have some emotional/sentimental reasons for a particular issue and where you should showcase your skills in responsive customer support to make the client comfortable. Even though the client’s demand is beyond your […]

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Turn your clients to fans – Part 2 – Understand The Customer

Tags: customer supportcustomerexperiencehelpdesk supportoutsourced supportServer Managementwebhosting support

Published on : July 13, 2016 by

Turn your clients to fans – Part 2 – Understand The Customer

In the previous post we had been discussing about the necessary features for communication for customer support. In this article I am focusing more on the attributes necessary for client communications other than technical and linguistic correctness. The terminologies or examples used here are much more related with web hosting customer support as I am part […]

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